Job Description
Overview
The purpose of the eCommerce Customer Service Representative is to handle customer phone calls and orders, making the customers online shopping experience enjoyable.
Responsibilities
- Take customer phone calls
- Reach out to manufacturers for answers regarding a customer’s order
- Respond to customer live chats
- Order management
- Track/open customer returns
- Communicate with coworkers to ensure customers are handled in a timely manner
- Use general office equipment such as telephone, copy machine, fax machine, calculator, computer
- May be required to cross train and perform other duties
Qualifications
- Must possess excellent communication skills both written and verbal
- Must be proficient with Microsoft Office Products with advanced level proficiency with Excel
- Results-oriented with a strong sense of urgency
- Self-motivated, problem-solver, results oriented and delivers on deadlines
- Ability to handle multiple priorities simultaneously
- Excellent organizational skills, attention to detail, accuracy and follow-through
- Proven ability to multi-task and work effectively in a dynamic environment
- Ability to participate in our online applicant and new hire onboarding process remotely
- Ability to complete computer-based training
