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Customer Service Representative

  • 0 yrs
  • $ Not Disclosed / YEAR

Job Description

Overview


The purpose of the eCommerce Customer Service Representative is to handle customer phone calls and orders, making the customers online shopping experience enjoyable.


Responsibilities



  • Take customer phone calls

  • Reach out to manufacturers for answers regarding a customer’s order

  • Respond to customer live chats

  • Order management

  • Track/open customer returns

  • Communicate with coworkers to ensure customers are handled in a timely manner

  • Use general office equipment such as telephone, copy machine, fax machine, calculator, computer

  • May be required to cross train and perform other duties


Qualifications



  • Must possess excellent communication skills both written and verbal

  • Must be proficient with Microsoft Office Products with advanced level proficiency with Excel

  • Results-oriented with a strong sense of urgency

  • Self-motivated, problem-solver, results oriented and delivers on deadlines

  • Ability to handle multiple priorities simultaneously

  • Excellent organizational skills, attention to detail, accuracy and follow-through

  • Proven ability to multi-task and work effectively in a dynamic environment

  • Ability to participate in our online applicant and new hire onboarding process remotely

  • Ability to complete computer-based training