Customer Service Associate - Retail

Is this job for you?

Do you believe in putting the customer first?

Do you love to solve problems and create solutions?


The Brick is actively seeking to expand our service team. As a Customer Service Associate, you will be reporting to the Operations Manager. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in one of our fabulous retail locations!


Respond to customer inquiries and offer solutions in a courteous and professional manner

Follow up with customers to identify and support their needs

Promote customer loyalty by providing exceptional customer support

Review and follow up on order reports on a daily basis

Other duties as assigned


Strong customer service focus

Team oriented

High school diploma or equivalent

Exceptional communication skills, both written and verbal

Proven ability to multitask and maintain organization

Proficiency with computers and Microsoft Office programs

Flexibility to work all shifts, including evenings and weekends, as required

Why The Brick?

Flexible “employer-paid” benefits including Health, Dental and Paramedical Services for you and your family

Competitive pay

Paid training

Career progression program

Access to free personal development training

Employee discounts & Personal "Paid" days off

Recognition, incentives, prizes and giveaways!

Be a part of Canada’s largest home furnishings retailer!We welcome all abilities to apply.

The Brick is committed to accommodating applicants and associates with disabilities. Should you require accommodation to participate fully in the recruitment process, please email

We thank all those who apply; however, only those applicants chosen for an interview will be contacted.

Job Type
Full Time
58 days ago

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