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Customer Service Agent

  • 0 yrs
  • Not Disclosed

Job Description

Job title: CSC Agent (Customer Service Agents)< b> < p>

Location: Edinburgh Lochside (currently remote working with view to return to office)< b> < p>

Length of assignment: 6 months with view to extend< b> < p>

Pay rate: £10.79 per hour (PAYE) < b> < p>

Job profile:< b> < p>

We are currently recruiting for Customer Service Agents to join a busy and dynamic team that is responsible for delivering a high level of customer service to scheme members.< p>

As part of your day to day responsibilities, you will be communicating with customers through a combination of inbound outbound phone calls and through email channels; ensuring all aspects of a customer's pension enquiry are resolved.< p>

This role offers excellent training & professional development, a competitive salary and favorable working hours, with no evenings or weekend work required.< p>

Other aspects of your role will include the following:< b> < p>

  • Exceeding customer expectations by delivering timely, accurate service in a professional manner.< li>
  • Deliver efficient work practices by understanding and utilising Mercer software and process.< li>
  • Work as part of a team to contribute to a culture of a "great place to work".< li>
  • Work within the company procedures to maintain a high level of trust< li>
  • Meet or exceed all performance metrics as defined in your personal performance management plan< li>

    Following skills and experience:< b> < p>

  • Excellent customer service skills< li>
  • Ability to understand customer needs and provide the correct solution< li>
  • High level of interpersonal skills and an ability to communicate across the internal and external customer group< li>
  • Skilled in listening and responding to a customer’s needs verbally and through the written word< li>
  • Defuse and respond to customer complaints ensuring follow up actions are completed and recorded< li>
  • GCSE (or equivalent) in Maths and English< li>
  • Previous experience in a contact centre desirable< li>