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Contact Tracer Specialist - FT, Remote

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Are you a customer service professional looking to provide outstanding service and a positive experience to the community in a time of need? If so, consider joining our community of Contact Tracer Specialists that work at AAA Club Alliance.

In a call center setting, you will work on projects involving contact tracing by efficiently handling inbound inquiries and conducting outbound calling to individuals diagnosed with or exposed to Covid-19.

Training Schedule:

Tentative start of March 1st, from 9:00am - 6:00pm

Training will last approximately 4 days and will be remote, instructor-led training

Work Schedule:

Our core hours are 7 days a week spanning from 11 am to 7:30pm. This is a full time position and you will be scheduled for a 40-hour work week within those days and hours including 1 Saturday or Sunday EVERY week. We offer set schedules.

Compensation:

$15.50 per hour plus full benefits

As a Contact Tracer Specialist you will:

Efficiently handle inbound inquiries and conduct outbound calling

Perform contract tracing duties such as contacting individuals diagnosed with COVID-19, verifying their exposure, assessing their symptoms, and referring for testing according to established protocols

Provide instructions for isolation or quarantine

Other duties as assigned

Required:

High school diploma or GED: Associate or Bachelor degree preferred

High speed home internet

Outstanding interpersonal abilities that allows you to interact well with a diverse population of people during a crisis

Effective organizational and communication capabilities

Good judgement and the ability to exhibit a professional, positive demeanor and independent work ethic

Capability to show compassion to distressed individuals and assist them in crafting resolutions to identified problems

Capacity to perform job responsibilities in a remote environment with minimal distractions and interruptions

Preferred:

One year of customer service experience; call center experience a plus

Public health or related experience preferred

AAA Club Alliance Offers Many Benefits, Including:

401(k) plan with company match

Comprehensive health benefits

Paid time off

Tuition Assistance

Wellness and Health Advocate Programs

Let’s Work Together:

Please submit your application to be considered. We communicate via email so check your inbox or spam to ensure you don’t miss important updates from us.

Call Center Representative, Customer Service, Customer Service Representative, Call Center Jobs, remote, work from home

If you have the qualities and skills described, apply today to become a part of our growing team!

To learn more about our company and the position, please visit Our Company Website (http://www.AAAClubAlliance.jobs) , AAAClubAlliance.jobs.

To see what it is like to work at AAA Club Alliance, check out our Day In The Life Videos (https://www.aaa.com/aaa/212/careers/index.html#tab-7) on the Company Website.

At AAA Club Alliance, we’ve been driven for more than 100 years to provide our members with superior roadside assistance, personal service, and peace of mind. This same commitment to a life well-lived has earned AAA Club Alliance the reputation as a great place to work. Our people tell us it’s the company’s positive work/life balance, the dynamic team environment, excellent benefits, and strong customer focus that keep them happy; their ideas are respected and valued. And, perhaps most important of all, they get to make a difference every day.

AAA Club Alliance Inc. is committed to provide a safe and professional work environment. EOE/M/F/D/V

This Organization participates in E-Verify:

E-Verify Participation Poster (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf)

E-Verify Right to Work

Applicants have rights under Federal Employment Laws:

The Equal Employment Opportunity (EEO) (http://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm)

The Employee Polygraph Protection Act (EPPA)

The Family and Medical Leave Act (FMLA) (http://www.dol.gov/whd/regs/compliance/posters/fmlaen.pdf)

Applicants have rights under State and Local Employment Laws:

Arizona

Arizona Law Prohibits Discrimination in Employment (https://www.azag.gov/sites/default/files/sites/all/docs/civil-rights/discrimination/EmploymentPoster.pdf)

California

Discrimination and Harassment in Employment are prohibited by Law (https://www.dfeh.ca.gov/files/2016/09/DFEH-162-2015.pdf)

Delaware

Pregnant Workers Fairness Act (http://www.delawarepersonnel.com/diversity/documents/pwfa-guidelines.pdf)

Missouri

Discrimination in Employment is Prohibited (https://labor.mo.gov/sites/labor/files/pubs_forms/MCHR-9-AI.pdf)

New Jersey

New Jersey Law Prohibits Discrimination in Employment (http://www.nj.gov/oag/dcr/downloads/posters/8x11_employmentposter.pdf)

Pennsylvania

Employment Provisions of the Pennsylvania Human Relations Act (http://www.phrc.pa.gov/About-Us/Publications/Documents/Required%20Posters/Fair%20Employment.pdf)

Philadelphia Employment Discrimination

Philadelphia Ban the Box (http://www.phila.gov/HumanRelations/PDF/BTB%20POSTER%20FINAL_3-9-16.pdf)

Job Category:

Customer Service

AAA Club Alliance is the result of AAA Mid-Atlantic, AAA Allied Group, and AAA Oklahoma/South Dakota joining, now representing nearly six million members in 13 states and Washington, DC. We are always looking for talented people who will commit with us to provide exceptional service, peace of mind and savings to our Members. Our Associates make the difference each day in the lives of our Members. We encourage you to learn more about us and apply to positions for which you are interested and qualified. Click on the Careers Home page (http://www.AAAClubAlliance.jobs) to follow us on LinkedIn (https://https://www.linkedin.com/company/16552) , Twitter (https://https://twitter.com/WorkWithAAA) , and Facebook (https://www.facebook.com/AAAMidAtlantic) , and create job alerts to be the first to know when positions that meet your interests become available at AAA Club Alliance.

AAA Club Alliance complies with federal, state and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please direct your inquiries to jobs@aaamidatlantic.com.