Consultant Manager Senior Manager Resources Utilities Energy Retail

  • 12-20 yrs
  • Not Disclosed

Job Description

Resources Utilities Energy Retail consultant Manager Sr.Manager ACCENTURE

Job Summary

Accenture Solutions Pvt Ltd

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions "underpinned by the world's largest delivery network "Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 373,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives.

To bring industry knowledge, world class capabilities, innovation and cutting edge technology to our clients in the Utilities industry to deliver business value.

To work with leading Utilities clients, major customers and suppliers to develop and execute global strategies, manage complex CIS, billing and metering initiatives and integrate customer solutions to meet changing business and challenges and regulations

Utilize Utilities retail and customer service process understanding and experience in customer solutions (Customer Information System and CRM) to design, implement and deliver enhanced capabilities for Utilities Clients.

Lead and support large CIS implementation projects in functional capacity, leveraging Utilities domain knowledge and tool experience.

Work requires travel to client site for project work across geographies

Key Responsibilities

Apply specific experience and knowledge of Utilities Retail processes to building better customer solutions.

Conduct functional solution workshops with clients and identify requirements in the areas of Utility billing, payments, meter reads and credit and collections.

Map requirements with product functionality and define an optimum solution approach for the client context.

Identify opportunities by farming existing relationships and growing new networks

To provide executives and their teams with the necessary strategies and tools to position their organizations for high performance

Work Experience

3+ years experience of working with Utilities Customer Solutions (CIS CRM)

5+ years experience in Utilities industry.

Knowledge and Skill Requirements

Core Skills

Good understanding of Utilities Retail business processes in mature markets

Functional experience in large CIS CRM implementation projects.

Good understanding of the Utilities Retail application landscape

Experience of maturity assessments and gap analysis for customer impacting processes in the Utilities industry.

Ability to objectively identify, evaluate and select technology platforms and tools that enable customer transformation.

Evaluation and analysis of the effectiveness of existing solutions, platforms, and tools against selected business and technology KPIs and strategic goals

Strong writing skills and experience of producing high calibre reports, papers, presentations and thought leadership

Deep knowledge in Utilities industry (Retail)

Active role in the identification of opportunities by farming existing relationships and growing new networks

Ability to work independently with minimal supervision and lead global distributed teams