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Community Manager

  • 0 yrs
  • Not Disclosed

Job Description

Hivemapper is a decentralized mapping platform. We source street-level imagery from our users by paying them for their dashcam footage, then we turn it into a map. From that map, we develop our own APIs and license them to relevant companies. Soon our users will be paid in our very own cryptocurrency, representing a fundamental shift in how maps are built and who has ownership of them.

We are backed by some of the best VC firms in the world, and our map API is used by forward-looking businesses including enterprise tech, mapping and navigation, transportation and logistics, insurance and real estate, and many more.
 
Our work is fast-paced, collaborative, and cross-disciplinary, and we are rapidly investing in building our team and technology to focus on solving challenges as we continue to grow.

We are looking for a full-time Network Community Manager in the SF Bay Area, where we are based. We are hybrid and expect to be in the office 3 days a week: Monday, Tuesday, and Thursday.

Responsibilities

At its core, this position is about troubleshooting user tickets regarding our app and dashcam, collaborating with our engineers on testing such products, and providing general customer support to our network of users and supporters.
 
* Own: From identifying and tracking process improvements for the contributor onboarding experience to building and maintaining systems of institutional knowledge, you will take ownership of different Network Operation objectives to ensure the Network Operations are running as smoothly, efficiently, and effectively as possible
* Support: From providing the best onboarding experience to solving the hardest problems impacting the contributor experience, you will take lead in ensuring we maintain and improve the Hivemapper community of contributors
* Analyze: Quantify everything you do. Utilize data-driven decision making to understand business trends and craft your recommendations across the Hivemapper team
* Strategize: Develop business cases, implementation plans, and growth strategies for new market launches
* Collaborate: Work with internal and external stakeholders to improve the Network Contributor onboarding experience, communicate thoughtfully with our contributors to ensure they are up-to-date with new product releases, and support contributors every way possible to ensure they have the best possible experience

You should consider applying if
* You have at least 5+ years of professional work experience in operations, strategy, analytics, tech, business operations or related fields
* Strong Excel/Google Sheets experience
* You have experience with quantitative data analysis, and building strategies and solutions based on data
* You have exceptional oral and written communication skills that show energy and empathy
* You are organized, process-driven, and capable of working with the rest of the Hivemapper team to continue to iterate the onboarding experience for our contributors
* You take ownership of solving contributor issues and are organized, practical, and systematic in your work
* You have effective time management and self-accountability skills
* You have a positive, roll-up-your-sleeves mindset. You possess humility and grit - no task is too big or too small

Bonus if you have the following  
* Proficient in SQL and have used Mode Analytics 
* Experience managing a community on Discord
* Experience using Zendesk for support tickets  
* Have experience working with drivers, rideshare drivers, delivery drivers, fleets etc  
* Have worked with maps

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
 
Note to Recruitment Agencies: Hivemapper does not accept unsolicited agency resumes. Furthermore, Hivemapper does not pay placement fees for candidates submitted by any agency other than its approved partners.