Cloud Ops Technical Analyst- ION Corporates
This is a high profile role for technical operations candidates to join a Cloud Operations within a major software house. The right candidate will be a member of the growing Cloud Ops team with key responsibilities in service engagement with our clients.
The ideal candidate must be conversant with Managing Windows and server Administrations and procedures around the management of a secure data network, the physical servers and environments will not be at our site and will be physically managed by third parties, we are responsible for managing some of the infrastructure components as well as all of our applications running at the those sites.
We are looking for bright, articulate candidates with strong drive and capability to learn and expand their current knowledge. Working as a team covering up to 24x7 hours the candidates must exhibit a high degree of professionalism including the ability to escalate when needed, a desire to provide high customer satisfaction and be reliable.
Daily operations activities including Incident & Problem management, backups,environmental alert management and software rollout.
Planning and Implementation of Changes to the Environment and the Applications.
Acting as a primary point of contact into Openlink for named Openlink client contacts
Hands-on Technical support within the Managed Service team
Required Experience, Skills and Qualifications
B.E./B.Tech Computer Science / Master of Computer Applications with up to 3 years' experience
Windows Server 2008, 2012 & 2016 Administration & deployment skills
AWS knowledge would be an added benefit
Active Directory Administration skills
Strong Citrix & windows troubleshooting skills.
Azure working knowledge
Scripting Knowledge would be an added advantage
Should have good knowledge of SSL certificates and Cyphers.
Knowledge of working in database environments using SQL server would also be an added benefit
Terminal server & RDS RemoteApp knowledge
Basic networking & Virtualization knowledge related to windows and Citrix .
Shift hours of work (24/7 operation support)
Willingness to learn Linux technology would be added advantage.
Excellent Email writing and verbal communication.
Hardworking & dedicated.
Strong desire to provide excellent customer service to client
Willingness to go above and beyond to get the job done.
Efficient to work on the assigned project alone as well be a good team player
ION Corporates is the global leader in Treasury Risk Management and Commodity Management solutions. Over 2,000 of the world’s leading corporations, including 50% of the Fortune 500 and 30% of the world’s central banks, trust ION solutions to manage their cash, in-house banking, commodity supply chain, trading and risk. ION Corporates has over 2,000 employees and serves a large total addressable market of over 200,000 potential corporations, government entities and central banks. As such ION offer customers and prospects choice through a multi brand portfolio of 7 leading treasury systems and 5 leading commodity systems. ION also innovates at scale through a “build once” program whereby new interfaces or applications sit horizontally across the portfolio of treasury or commodity systems and can serve all customers, no matter which system they chose. Examples include solutions such as commodity portfolio value at risk applications or machine learning for cash forecasting. ION also offers our customers an unparalleled community of peers to interact with and learn from. ION Corporates vision is simple; transform how the commodity and treasury industries operate and empower our community of users to achieve more through digitalization and automation. To realize this vision, we are seeking experienced Sales Executives who can execute new business sales flawlessly to drive pipeline growth in their allocated region and exceed quarterly targets.