company-img2

Client Engagement Specialist/Reception

  • 0 yrs
  • $ Not Disclosed / YEAR

Similar Jobs from Partners


Job Description

Housing Solutions Center (HSC) Client Engagement Specialist

Unit: Housing Solutions Center


Division: Housing and Community Support Services (HCSS)


Reports to: Housing Solutions Center Manager


FLSA Class: Non-exempt


Job Type: Full Time –


Salary: $15.08/hr

POSITION SUMMARY


The HSC Client Engagement Specialist is the first impression of Kitsap Community Resources to the community. You will primarily be responsible for greeting individuals, answering questions regarding programs, facilitating client care and engagement, and directing them to the appropriate departments. This position provides support to a large group of programs and individuals. This person must have outstanding customer service skills; excellent oral and written communication skills; strong telephone etiquette; organization and filing skills; strong multi-tasking ability; and maintain a professional demeanor in stressful circumstances. Additionally, this position requires concern for and understanding of low- income people and diverse clientele.


BENEFITS


Company paid for employee:


  • Medical
  • Dental
  • Vision
  • Life Insurance
  • 401K (after first year)

REQUIRED EDUCATION/ EXPERIENCE


  • High School Diploma or GED plus significant experience in the secretarial/clerical field; AA degree may be substituted for some experience
  • Must provide proof of COVID-19 vaccination
  • Bi-Lingual in English and Spanish strongly preferred
  • Experience with low-income and homeless individuals along with those experiencing crisis, mental illness, or substance use disorder strongly preferred

KNOWLEDGE, SKILLS & ABILITIES


  • Must have excellent communication and interpersonal skills to work confidently with volunteers, clients, vendors and staff
  • Must be computer literate; experience with Microsoft programs such as Outlook, Word and Excel is a plus
  • Must have experience operating office machines such as multi-phone line systems, copiers, printers, etc.
  • Must be well organized; filing experience is a plus
  • Must be a self-starter with the ability to work independently
  • Must be comfortable with conflict and de-escalating situations
  • Must be able to train, educate, and mentor volunteers
  • Must be able to maintain confidentiality in a high volume environment
  • Ability to pass Washington State Criminal Background Check
  • Have concern for and understanding of low-income individuals

ESSENTIAL DUTIES & RESPONSBILITIES


  • Reports to and accepts assignments from the Housing Solutions Center Manager.
  • Greet all individuals in a friendly and professional manner
  • Answer questions and facilitate client/visitor needs
  • Prepares staff meeting minutes, various reports, and updates intake form.
  • Responds to all HSC voicemails and email inquiries daily
  • Provides all reception services including greeting, maintaining orderly reception area, monitoring the client wait times, scheduling appointments, and assigning new intakes to Navigator.
  • Performs data entry into the Homeless Management Information System for all new clients and updates existing household records with new information.
  • Coordinates weekly collection of HSC intake and contact statistics from all HSC sites and prepares weekly and monthly HSC contact statistics reports for HSC Manager.
  • Ensures HSC shelter availability website is maintained daily and follow-up with HSC partners as required.
  • Direct visitors to appropriate departments as necessary
  • Answer and route calls, take messages as appropriate, and ensure all visitors sign in and out
  • Operate and maintain office machines including copier, fax, scanner, computer and multi-line phone system
  • Order and track supplies for HSC programs
  • Provide information about all KCR programs and services as appropriate
  • Maintain professionalism and composure in stressful situations; use good communication and judgment to de-escalate conflicts or handle conflict appropriately
  • Attend required staff meetings
  • Accept other duties as assigned

ESSENTIAL PHYSICAL/MENTAL FUNCTIONS


  • Requires intermittent sitting walking, twisting, and bending.
  • Occasionally lifting up to 20 pounds.
  • Requires accuracy, confidentiality, good communication, judgment and the ability to remain calm in a high volume environment while providing excellent customer service to individuals who may be stressed or in crisis.

KCR recognizes that ideas come from a diverse mix of minds, backgrounds and experiences. KCR is committed to attracting and retaining a diverse staff, by honoring experiences, perspectives and unique identities of the community in which we serve. KCR provides equal opportunities to all employees and applicants for employment without regard to race, religion, color, age, sex, nation of origin, sexual orientation, gender identity, genetic disposition, disability, veteran status or any other protected category under federal, state, and local law.