Case Manager- Homeless Outreach and Advocacy Project Medical


Come join a friendly and inclusive team that provides quality care! Community Healthlink (CHL) recognizes the power of a diverse community and seeks applications from individuals with varied experiences, perspectives, and backgrounds. Community Healthlink (CHL) is looking for a full-time (37.5 hrs/wk) Case Manager of HOAP Housing in Worcester.

HOAP - Homeless Outreach & Advocacy Project

Many years ago, Community Healthlink recognized that so many of the homeless in our society also battle mental illness, and often a substance abuse problem. In 1985, the Homeless Outreach & Advocacy Project was established with a commitment to link the region’s homeless to a complement of services that would offer: Screenings, assessments, counseling, health care, rehabilitation, and referral to other support systems. A physician, registered nurses and nurse practitioners perform medical evaluations at HOAP’s primary care clinic in Worcester. They visit area shelters to evaluate and refer people for treatment. A psychiatrist and a team of licensed clinicians perform mental health screenings and offer counseling and medications. Case Management staff helps Outreach performed by HOAP staff in the community, through a variety of shelters and other emergency care programs. Staff also seeks to establish contact with the homeless at vacant lots, and even along railroad tracks and bridges. Basic services are also available at HOAP’s primary care clinic and staff offices. Clients can enroll in available health insurance programs, access health care and social security.

Benefits:Compensation based on education and related work experience, licensure and other qualificationsHealth and Dental insurance (available upon starting)Generous paid sick, personal, holiday, and vacation timeCEU benefitsLife and Disability insurance401k with agency contributionWellness activity discountsWork related travel reimbursementFlexible hoursWeekly clinical supervision to meet clinical licensing requirements


Perform comprehensive case management intake and assessment of the supportive service, clinical, recovery resources, emergency shelter and/or housing needs of homeless adults.

Develop appropriate service plans in conjunction with clients for the delivery of essential services.

Assist program manager with screening for behavioral health and MAT assessment intakes.

Complete initial behavioral health and addiction intake registration paperwork, including release forms.

Work collaboratively with HOAP integrated team to coordinate the delivery of appropriate clinical, addiction and other support services, including coordinating meet and greets between client and clinical staff.

Communicate with referral source or case manager of client attendance to intakes or appointments to improve attendance rate and address no shows.

Make appropriate referrals to existing community agencies for additional supportive or housing services as needed within the Worcester community.

Provide ongoing case management services to assist clients with obtaining various entitlements and benefits (i.e., SSI, EAEDC, MassHealth and other health insurance needs, addiction services and other community resources)

Make referrals and assist clients with applications for subsidized housing, private mainstream housing, sober housing or other housing resources.

Provide transportation assistance to individuals as needed. Assist clients in accessing transportation through their health insurance and/or budgeting.

Perform outreach services in conjunction with the clinical team or other staff.

Co-facilitate groups and provide necessary preparation and group planning support

Identify gaps in homeless services and provide data for the purpose of client advocacy.

Assist program manager with tracking of ongoing programmatic data management.

Participate in collaborative case conferences regarding service planning for homeless adults.

Attend weekly HOAP Staff meetings, Clinical team, OBAT/MAT team, behavioral health team meetings, supervision and all other required program meetings.

Prepare and maintain confidential client documentation, service records, staff activity logs (SALS) and preparation of statistical reports.

Assist with checking client’s insurance and any insurance related issue. Help clients with prescription problems – contacting insurance company for overrides to make sure clients have their medications.

Attend or participate in relevant trainings.

Perform other job duties as required.

Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors.


Grade 5: Residential Counselor I: HSD/GED/HiSet required; college coursework, associate degree preferred

Grade 6: Requires a Bachelor’s degree; preferably in the field of psychology or human services

2 or more years experience working with homeless individuals

Current valid US-issued drivers license and ability to provide registered, inspected and insured automobile for work related purposes including transporting clients in your own vehicle

Must be able to pass a CORI background check

Community Healthlink is an Affirmative Action/ Equal Opportunity Employer. We do not discriminate in employment and personnel practices on the basis of race, sex, gender identity, age, ancestry, disability, religion, national origin, marital status, sexual preference, political affiliation or any other basis prohibited by applicable law. Hiring, transferring and promotion practices are performed without regard to the above listed items.If applicable, Community Healthlink shall also abide by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified protected veterans and qualified individuals on the basis of disability. These regulations require affirmative action by Community Healthlink to employ and advance in employment qualified protected veterans and individuals with disabilities.

Job Type
Full Time
56 days ago

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