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Cartesian Consulting , Manager , Customer Success , SOLUS

  • 2-5 yrs
  • Not Disclosed

Job Description

Role Title : Manager Customer SuccessRole Objective :, Own end to end ownership of the SOLUS , AI based Hyper,Personalized Engagement Software , from deployment to daily operations for a set of clients., Key Activities include but not limited to SOLUS deployment,implementation planning, CRM campaign blueprint design, configuration of SOLUS as per the best practice and driving SOLUS performance KPIs to drive business value for clients., You will need to work with multiple stakeholders across functions within Client Organizations as well as teams within Cartesian. You will be expected to play a key role in defining Solution roadmap & ontime, on,budget successful Go Live of the implemented solutions.Key Responsibilities :1. Interact and manage multiple clients2. Understand client business and domain from CRM perspective3. Define the CRM campaign blueprint design4. Configure and Customize the solution to meet the agreed requirements5. Prioritize daily operations and activities across multiple clients6. Lead and own the go live of SOLUS deployment7. Define and track SOLUS performance KPIs. Proactively intervene to take corrective action8. Perform Requirement to Solution Feature gap analysis, recommend future enhancements.9. Actively manage client escalations with speedy, timely and appropriate resolutionKey Skills :1. Versatile , Able to work on a diverse range of clients and internal teams with seamless transition from one to the other2. Strong Project and account management skills3. Experience in CRM driven products, Campaign management exposure is mandatory4. Data Analysis and mining from predefined views , proficient in SQL5. Strong written communications , the role requires simple, quick, and easy translation of communication between product and client teams6. Ability to guide the client during the action implementation7. Good interpersonal and presentation skillsEducation:, MBA, 2,5 years in relevant roles