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Call Center Supervisor

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Education at Work is an innovative, mission driven business process outsourcing (BPO) company putting college students at the forefront of our unique business model. As a rapidly growing company with a start-up mindset, we are committed to fostering a collaborative environment and entrepreneurial culture which values and progresses out of the box thinkers and savvy problem solvers. 

The Call Center Supervisor leads a dynamic team of contact center agents on a day-to-day basis. This role is responsible for monitoring quality assurance daily, training, and ensuring the team’s schedule and attendance are kept organized. This role is critical for ensuring that his/her team is consistently motivated, well trained, effectively coached, and has high job performance in a technical environment. This role is a true driver of his/her team's success and a leader in company culture.
 
If you love the pursuit of excellence and are inspired by empowering a student-centered culture to ensure Educational at Work’s BOLD values are not only at the core of day-to-day operations, but embraced by the leadership team, we invite you to learn more about Education at Work – Operations, and the value we deliver to our customers and partners. We offer unique opportunities to work on interesting projects in an environment that appreciates diversity, focuses on talent development, and recognizes and rewards great work.

THE AMERICANS WITH DISABILITIES ACT OF 1990 (ADA) PROHIBITS DISCRIMINATION IN COMPENSATION AND EMPLOYMENT OPPORTUNITIES AGAINST QUALIFIED INDIVIDUALS WITH DISABILITIES.  TO DETERMINE WHETHER AN INDIVIDUAL IS QUALIFIED, THE ESSENTIAL FUNCTIONS OF EACH JOB MUST BE IDENTIFIED.  ESSENTIAL FUNCTIONS ARE THOSE THAT ARE INTRINSIC TO THE POSITION, AND THAT THE INDIVIDUAL(S) WHO HOLDS THE JOBS MUST BE ABLE TO PERFORM WITH OR WITHOUT REASONABLE ACCOMMODATION.



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