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Call Center Representative

Company Overview

Midwest Eye Center is affiliated with EyeSouth Partners, an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast.

Headquartered in Atlanta, GA, EyeSouth Partners (“EyeSouth”) is an eye care physician services organization committed to partnering with leading physicians to build a premier network of eye care services in throughout the Southeast. EyeSouth’s partner practices’ clinical mission is to provide high quality medical and surgical specialty eye care. EyeSouth supports its affiliated practices and physician partners with capital, administrative resources, operating expertise, and strategic guidance with an absolute focus on clinical quality and a patient-first culture.

EyeSouth’s affiliate network now consists of 22 practices with nearly 200 doctors providing medical and surgical eyecare services at over 100 locations, including 13 surgery centers due to favorable organic growth trends and an impressive track-record of successful affiliations (M&A).

Position Summary

We are actively recruiting for a Call Center Representative to join our growing team at Midwest Eye Center.

If you wish to join a growing team with favorable benefits and perks, while contributing to a best in class organization, please apply with your resume.

Midwest Eye Center offers a competitive benefits package to its employees:

Medical

Dental

Vision

401k w/ Match

HSA/FSA

Telemedicine

Generous PTO Package

7.5 Paid Holidays

Midwest Eye Center also offers the following benefits for FREE:

Employee Discounts and Perks

Employee Assistance Program

Group Life/AD&D

Short Term Disability Insurance

Long Term Disability Insurance

Midwest Eye Center, an affiliate of EyeSouth Partners, is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Responsibilities

Responsibilites include:

Greets patients in polite, prompt, helpful manner and provides any necessary instructions/directions

Scheduling and rescheduling patient appointments

Maintaining cohesive physician schedules for all locations

Obtaining necessary information from patients to create a comprehensive medical advisory

Willingness to further advance medical knowledge to maintain a working understanding of all diagnosis and their specific scheduling needs

Able to maintain composure and patience with demanding phone calls

Accurately and efficiently process and transfer calls as needed using a multi-line phone system

Maintains clean, orderly working area and shared work space

Attends required meetings and participates in committees as requested

Participates in professional development activities and maintains professional affiliations

Maintains confidentiality in regard to patient accounts status

Qualifications

EDUCATION: High school diploma or GED at the minimum.

EXPERIENCE: Minimum of 6 months of call center experience but not required. Knowledge of how to use equipment including multi-line phone system, computer and practice software.

REQUIREMENTS: Computer skills, customer service skills, ability to travel to other office locations on occasion, ability to stay late or come in early if needed.

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
65 days ago

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