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Bonzai Senior Manager Customer Success

  • 3-5 yrs
  • Not Disclosed

Job Description

Role Sr. Manager Customer Success

Reporting Director Operations

Location Pune

Job description

Manage a portfolio of strategic Publishers accounts that lead to a better self serve managed service product.

Manage On boarding to platform usage and enhancement cycle

Deal with all aspects of a tech requirement understanding tech specs, coordinating with internal product and engg team and making sure the roll out within specified time frame

Consult clients about campaign requirements for managed services

Work with internal set of product managers engg teams to deliver tech and campaign solutions for strategic publisher accounts

Up sell, cross sell features and showcase new ad formats that can be created through Bonzai Studio

Lead project management activity on tech requirement and managed services

Maintain and expand relationships with existing clients

Desired Skills and Experience

1. Engg graduate with 3 to 5 years experience

2. Good to have PMP certification

Strong understanding of technology and digital publisher environment

Strong interpersonal, communication and business development skills

Strong negotiation and prioritization skills

The ability to work effectively to deadlines. The ability to thrive in pressured or stressful situations

The ability to solve problems as they arise. Excellent planning abilities

A committed and flexible attitude to the job

The ability to work independently and as part of a team