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Better , Specialist , Customer Experience

  • 3-6 yrs
  • Not Disclosed

Job Description

Better is redefining homeownership and making it simpler, faster and most importantly more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable. From its founding in 2016 through 2020, Better funded $30.9B in home loans and provided over $7B in cumulative coverage through Better Cover and Better Settlement Services, the insurance divisions of Better.We were listed as one of the 7 Best Mortgage Lenders for First Time Homebuyers 2021 in ForbesOur CEO was named Winner in the Entrepreneur of The New York awards by EY.We were listed to Forbes FinTech 50 2020#1 on LinkedIn Top Startups 2020Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do, and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe its important to foster a company culture that encourages curiosity and passion from employee resource groups and learning opportunities to team outings and community outreach. The Better mission is rooted in values that drive us.ABOUT THE TEAM :Beyond producing high quality loans and an extreme focus on customer experience, our goal is to build a product that will ultimately reduce the cost of homeownership in America. With offices in New York, Irvine, Oakland, Charlotte and Gurgaon, we are quickly expanding in order to deliver a delightful borrower experience through a combination of technology and people. In joining our team, you will have a unique opportunity to join a fast,growing team and you will play a critical role in delivering on the Better mission.ABOUT THE ROLE :The Customer Experience Specialist partners closely with the Sales and Mortgage Operations organizations to handle customer escalations and provide strong customer support.RESPONSIBILITIES :, Responsible for handling inbound written communication from customers directly through the lifecycle of a loan, including pre, application, application, lock process, or post lock, Anticipate, troubleshoot and resolve customer issues and concerns, Develop and maintain mortgage knowledge, organizational goals, products and services, File tickets to resolve more complex customer,facing issues, Conduct proactive reporting pertaining to customer experience like root cause analysis, NPS score analysis and much more, Collaborate across the Sales and Mortgage Operations organizations to resolve customer inquiries, building lasting, concierge experience.ABOUT YOU:, Desire to help each consumer with the most important financial transaction of their life, Ability to think critically and problem solve complex scenarios, High degree of integrity and work ethic, Desire to crush itBetter is an equal opportunity employer. We do not discriminate based on race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, or any other basis protected by law. All employment decisions at Better are based on a persons merit, business needs, and role requirements.For your candidature to be considered on this job, you need to apply necessarily on the company's redirected page of this job. Please make sure you apply on the redirected page as well.