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Better , Analyst , Real Estate Success

  • 3-7 yrs
  • Not Disclosed

Job Description

Role and Responsibilities:, The Analyst , Real Estate Success role at the Better Real Estate team is part of a dynamic team in whats commonly referred to as the startup within the startup. The team serves as the first point of contact for warm leads customers looking to get pre,approved for a mortgage with Better and engaging them into working with a Better partner real estate agent who will assist them with their home search. Once we obtain a referral from the customer, it is up to the Analyst to facilitate real estate coordination for the customer, as well as provide ongoing support throughout their home buying journey. , From the moment you obtain a referral, the next steps are to ensure that the customers home buying journey with Better is as seamless as it could be. , From ensuring the correct data flow for the lead submission, to ensuring that the customer is matched promptly with a real estate agent, and nurturing our customers and partner real estate agents and working hand,in,hand with the Better Mortgage team, its all about providing a conscientious, informed, and excellent customer experience with Better. Think of the role as the ultimate liaison between the customer and the agent and the customer (with agent) and the mortgage team.Day,to,day operations of the BRE team:, Attending to customers and agent needs is at the centre of BREs daily operations, in addition to nurturingour relationships with our partner brokerages and the Better Mortgage team., The operations structure is divided into shifts, with each shift largely focusing on a specific audience of our business or the customershome buying journey. , The shifts go into a dynamic rotation daily, so the Analyst interacts with different business audiences (customers & agents) and partners (brokerages). Shifts are organized and managed by the Real Estate Manager and can change depending on the business needs and individual circumstances