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AVP , Business Process Excellence , BPO,ITeS

  • 12-16 yrs
  • Not Disclosed

Job Description

Role: AVP,Business Process Excellence Job Description:Key Skills: , Six Sigma Master Black Belt,Black Belt with Quality improvement and Lean Deployment background, Ability to breakdown End to End process to identify automation,improvement opportunities and create automation,transformation roadmap, Should have delivered large scale end,end Process Transformation projects for global clients, Well versed with Industry Digital technologies & leading tools, automation, AI and Analytics plus have a proven track record of implementing Digital solutions, Excellent Communication skills, result,oriented, self,driven person with a high energy level, analytical and structured with extensive experience in managing a high,performance team and delivering large scale Transformation project., Experience in shaping of solutions, process diagnostics, blueprinting and are savvy with PowerPoint and ExcelResponsibilities:, The key responsibilities include driving Process Transformation roadmap, defining and implementing strategic initiatives to ensure our continued success in the deployment of the Business Excellence practices and Agile Automation, Drive BE value proposition and secure BE involvement in most complex onshore delivery deals, Clear thought process to lead, guide and develop team to provide services to cluster of clients, Strategic thinker leading the team, Own and deliver the Geo Automation in concert with respective delivery teams., Maintain team flexibility and skills to be able to support recovery work as needed., Maintain team recoverabilityEssential Functions:, Transform the organization from focus on conventional detection and containment to focused on best,in,class prevention, Guide, direct, maintain and monitor all activities associated with the successful application Business Excellence, Implement systems and processes that deliver improvement toward 100% conformance to customer requirements, Engaging with Client process team and work on project that improve client processes and drive client value, Drive rigorous metrics related to the Balance Score Card to evaluate performance and drive reduction in variability,defects in critical business processes, Build relationships with other regions and global team resources in order to support identification, review, prioritization and execution of key improvements opportunities,projects to drive results