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Associate -Service Support(Temp)

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Overview


Waters, the world's leading specialty measurement company that cares about inclusion and diversity is seeking for a Associate -Service Support to support the very successful growth of our businesses across Eastern Region. Waters deliver benefits through innovation and people that enable customer success in the life, materials and food sciences. People create the Waters difference. By engaging with our talented and diverse workforce we continuously evolve, develop and enhance our products. We believe in delivering innovative technology and system solutions to our valued customers to enable their success. Our talented field sales/service and specialist teams have over the years delivered great and sustainable business results. With a constant focus on growth and by developing new markets we are able to increase the business even within very challenging economic circumstances.


 


Responsibilities



  • Responsible for overseeing all aspects of the work order for a service department.

  • On time Quote preparation of Spares, service contracts.

  • On time Proforma Invoice, Invoice generation & Submission to customer for all service related orders 

  • Communication with customer regarding service contract renewal, Payment Follow up & order related activity.

  • Maintaining Database of Installed systems.

  • Maintaining Service enablement job in Compass platform.


Qualifications


Education:



  • Bachelors Degree


Experience:



  • 4-8 years of experience with service Admin Co-ordination

  • Experience in SAP is a plus

  • Contract Management experience is a plus


Skills:



  • Must possess a strong customer focus

  • Strong communication skills; ability to communicate effectively to a diverse audience with specific customer needs

  • Personal sense of integrity

  • Effective time management skills

  • Excellent verbal and written communication skills


 


Travel:



  • This is a territory-based position with travelling within your designated territory, and occasional travels to other states for activities such as local business support, meetings and training.


 


Company Description


Waters Corporation (NYSE: WAT), the world's leading specialty measurement company, has pioneered chromatography, mass spectrometry and thermal analysis innovations serving the life, materials, and food sciences for more than 60 years. With more than 7,000 employees worldwide, Waters operates directly in 35 countries, including 15 manufacturing facilities, with products available in more than 100 countries. Our team focuses on creating business advantages for laboratory-dependent organizations to enable significant advancement in healthcare delivery, environmental management, food safety, and water quality.   


 


Working at Waters enables our employees to unlock the potential of their careers. Our global team is driven by purpose. We strive to be better, learn and improve every day in everything we do. We’re the problem solvers and innovators that aren’t afraid to take risks to transform the world of human health and well-being. We’re all in it together delivering benefit as one to provide the insights needed today in order to solve the challenges of tomorrow.