By the way of introduction I am an executive search consultant working for ABC Consultants, a pioneer in recruitment consulting.
Looking for a Senior Leader in CRM for most disruptive and fastest growing E Commerce Company in India with world class team.
Experience 5 9 Years
Education Qualification Masters in Business from Tier 1 institute.
Define the CRM roadmap, key metrics and overall retention strategy for the brand
Manage end to end campaign aimed at engaging existing customer base through relevant communications. The overall objective is to drive customer retention and loyalty
Collaboratively preparing recommendations on targeted offers based on insights derived from analytics and designing a multi channel communication plan
Formulate customer segments, buckets, analyze data and strategize marketing program to increase customer retention, repeat buys and increase revenue growth
Increase bucket wise growth across platforms Desktop, mobile website and app
Develop forecasts, measurement plans, reporting and results analysis
Provide messaging and creative expression direction to copywriters and designers for emailer, sms and push notifications
Kindly revert back with your updated profile along with broad details of your current compensation and expectation