Our Client is looking for an AM in Business Intelligence Team
This job requires the incumbent to utilize data driven insights on various dimensions of customer experience such as complaints, surveys etc. He she needs to perform activities such as delivery of the complaints related and other MI deliverables, conduct complaint verbatim analysis to uncover root cause process gaps and research various other sources (internal external) to provide a holistic view on âvoice of customerâ
Required Skill set
1) Experience in Survey Analytics, Business Intelligence and Reports Optimization (Automation and Template Designing).
2) Knowledge of SAS (Base), SQL, Microsoft Excel, VBA, Microsoft Visio, Adobe Omniture and Site Catalyst, Xcelcius, Microsoft Access (Basic), 7 QC Tools, Six Sigma, BO XI Web Intelligence Tool.
3) Exposure in managing Survey Analytics (CSI and CCI), Media Analytics, Retail Analytics â Consumer Distribution and Web analytics projects.
4) Expertise in implementing process excellence, performance management and process improvement by Six Sigma Methodology.
Prior experience in six sigma lean related projects (banking domain preferable)
Prior analytical experience in âvoice of customerâ related data (complaints, queries, surveys) etc
Interested candidates may send in their CV's at firstname.lastname@example.org