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Air Travel Advisor - $5K Hiring/Retention Bonus

  • 0 yrs
  • Not Disclosed

Job Description


Air Travel Advisor
$43,000 a year
$5,000 New Hire Bonus
Our growing Air department seeks an Air Travel Advisor in our high-volume Call Center located in Woodland Hills, CA. The successful Air Travel Advisor will have a track record of success as luxury travel consultant or similar customer service positions, providing the highest degree of warm, personable, and professional service. 
The Air Travel Advisor responds to questions regarding the air booking process, as well as Viking policies and airline services.  Advisors will be required to search and book (or change) flights, while building guest confidence, and generating excitement for the guest’s vacation plans.  In order to deliver this service, the Air Travel Advisor must quickly learn and accurately employ new technical and procedural information on an ongoing basis.
Job Responsibilities

Primarily answer inbound calls, and as needed generated outbound calls to guests, travel agents, and colleagues

Communicate with callers using in a professional friendly manner
Address technical and procedural questions about booking air with Viking

Book and service airline reservations using Sabre and Viking systems

Quote and book Viking’s special negotiated air fares, while explaining airline and Viking processes and requirements
Using active listening, problem solving, and critical thinking skills the APA will proactively offer relevant options for the guest while efficiently and personably guiding them through the call.

Navigate various air tools including the cruise reservation system, Sabre (airline system), airline web resources, SharePoint, CRM, and internal reporting
Expertly employ resources and skills to prevent and manage escalations
Support department-wide initiatives as needed

Irregular operations for weather, geopolitical, airline, and technical impacts to the guests’ journey
Processing and notifying guests of airline schedule changes

Requirements:

Basic proficiency on MS Office products (Word, Excel, Outlook, PowerPoint, Teams)
Basic knowledge of world geography
Superior customer service and communication skills
High school diploma required. Bachelor’s degree a plus
Availability to work variable shifts, including evenings and weekends (pre-scheduled)

 Preferred Qualifications:

Intermediate to advanced knowledge of Sabre (or other GDS) including ability to book, ticket, refund, price, and assign seats is strongly preferred
Travel Agency, Airline, Tour Operator, Consolidator or Cruise line Air Department experience
Call Center or similar customer service experience
Experience arranging international travel

Compensation & Benefits

Excellent Medical, Dental, Vision, Life and Disability Insurance benefits at a highly subsidized rate

401(k) with company annual match
Transportation reimbursement
Paid training
Paid vacation
Paid holidays

Opportunity to take a free and/or discounted Viking cruise
Other travel discounts through IATA

Discounted theater, theme park and movie tickets
Employee wellness program
Gym membership benefits

 
About Viking
Viking was founded in 1997 and offers destination-focused journeys on rivers, oceans and lakes around the world. Designed for experienced travelers with interests in science, history, culture and cuisine, Chairman Torstein Hagen often says Viking offers guests “the thinking person’s cruise” in contrast to mainstream cruises. In its first five years of operation, Viking has been rated the #1 ocean cruise line in Travel + Leisure’s 2016, 2017, 2018, 2019 and 2020 “World’s Best” Awards.
 
This is an IN THE OFFICE position which is temporarily remote due to COVID-19. You will be required to work in the office once we can safely reopen.