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Administration Support Officer – Assessments Australia

  • 0 yrs
  • $ Not Disclosed / YEAR

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Job Description

Overview



 


MAX Solutions is committed to improving the lives of others. Providing employment, health, training and humanitarian services in more than 250 locations around Australia, MAX Solutions invests strongly in the development of our people. We foster strong relationships between staff, clients and the community and are driven to make a difference.


 


The primary function of the Administration Support Officer is to coordinate the efficient day-to-day running of the NPA, Support Planning, HLPCNA, Child Welfare and other programs, including the successful delivery of all administration aspects of the program. This role is required to work in conjunction with Assessments Australia’s Professional Services Manager, Program Manager, Finance Managers, other program administration officers and representatives of the organisation.


Responsibilities


 



  • Coordinate all aspects of referrals for various projects from receipt of referrals, through to the point of report/plan submission

  • Have the knowledge and ability to autonomously make decisions and judgements within the scope of the role

  • Ongoing support of program assessors/planners and allied health professionals following training, on receipt of referrals and during the development of the report/support plan

  • Initial point of contact for assessors, planners and peer reviewers in relation to resolving program issues and enquiries

  • Regular liaison with all stakeholders that may include participants, service providers, local authority district contacts and peer reviewers to meet program needs

  • Regular reporting to the Professional Services Manager and/or Program Manager on the status of the programs, including recruitment requirements and any issues arising

  • Preparation and coordination of quotations for referring bodies

  • Responsibility for keeping program spreadsheets and reporting up to date when referrals are received and allocated, and as status of referrals change

  • Responsibility for arranging two stages of invoicing for the program with Accounts and updating AssessTrak

  • Involvement with the Professional Services Manager and/or Program Manager in developing and delivering training and professional development events

  • Undertake administrative tasks associated with assessor training and professional development events

  • Use of electronic online management system AssessTrak and specialised program systems after training

  • Booking travel for assessors/planners through an online booking system

  • Answering of office phones and management of program emails

  • Comply with all WHS procedures ensuring that team members including volunteers and contractors abide by all relevant health and safety procedures

  • Act as a role model by demonstrating safe work behaviours and report all accidents, incidents or near misses immediately.


Personal Attributes


 



  • Excellent communication and interpersonal skills

  • Negotiating skills

  • Strong support and mentoring skills

  • Ability to interact and communicate with people at all levels

  • Ability to work with empathy and compassion with a challenging client group

  • Excellent co-ordination skills and ability to maintain an overview of all aspects of a program

  • High level of organisational ability


 


Key Skills


 



  • Proficiency in the use of Microsoft Office products

  • Good general IT skills, including web-based applications

  • Strong business and system process experience.


 


Required Qualifications/Experience


 



  • Minimum 3 years’ experience in office administration or a health administration role

  • Experience working with clients of varying backgrounds and building positive relationships

  • We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and wellbeing. Our induction and training will provide you an understanding of these principles, including having an understanding of children’s developmental needs and culturally safe practices.

  • The successful candidate must successfully clear a Federal Police Check and Working with Children Check.


 


Desirable Experience


 



  • Experience working in disability and/or child welfare.


 


Qualifications


 



  • Tertiary qualifications in a business-related course or a health field.


Diversity and Inclusion


 


We are proud to hold the Workplace Gender Equality Agency (WGEA) Employer of Choice Citation and be a recognised Disability Confident Company.


 


At MAX, we value diversity – in the backgrounds, ideas, work styles and perspectives of our team. We strongly encourage people with disability, Aboriginal & Torres Strait Islander people, mature aged workers and people from culturally and linguistically diverse backgrounds to apply. 


We adhere to the National Principles for Child Safety and require all team members to be committed to child safety and well-being.  Our induction and training will provide you with these principles, including having an understanding of children's developmental needs and culturally safe practices.


Next steps


 


If you require an adjustment to the recruitment process for reasons of equal opportunity, please call a member of our Recruitment Team on 07 3727 1306 or email max.recruit@maxsolutions.com.au before you submit your application.


 


Please note: Under the MAX Solutions Mandatory Vaccination Policy all new employees of MAX Solutions must be fully vaccinated with an Approved COVID-19 Vaccine (or approved medical exemption) and provide Evidence of Vaccination/Exemption as part of our application and job offer process.


EEO Statement

At MAX Solutions we welcome employees from diverse backgrounds and aim to create a work environment where Employee differences such as gender, age, culture, disability and religion are valued. MAX Solutions applies the principles of reasonable adjustment for people with disability. Workplace adjustments are changes introduced into the workplace that take account of a person’s disability so that they can use their skills effectively and access the same benefits, terms or conditions of employment as other employees. If you are a candidate considering a role with MAX Solutions and require a workplace adjustment for this position, please advise the MAX Solutions Recruitment Consultant or contact MAX Solutions Recruitment on 07 3727 1306.



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