Account Manager (French speaker)
TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse.Across 21 countries, TerraCycle is on a mission to rethink waste and develop practical solutions for today’s complex waste challenges. The company engages an expansive multi-stakeholder community across a wide range of accessible programs, from Fortune 500 companies to schools and individuals, and has raised over $44 million for schools and nonprofits since its founding more than 15 years ago. In 2019, TerraCycle launched Loop to enable brands, retailers, and consumers to move from a disposable to durable supply chain, and further the circular economy.TerraCycle has received hundreds of awards and recognition and has been highlighted in some of the world's most recognized media outlets, including CNN, Wall St. Journal, Reuters.com, New York Times, Forbes, Time, and thousands of others.
Job Overview –
The TerraCycle Account Management Team seeks to hire a resourceful, autonomous and organised Account Manager to manage a portfolio of around 10-12 large and key accounts across Europe (mostly large FMCG brands) with a focus on the UK and France.
Their primary responsibility will be to manage the overall relationship with the client, the day to day running of recycling programmes and will ensure that all contractual obligations of the partnership are delivered to the right specifications and on time. They will oversee the launch of a recycling partnership and manage partnership projects where needed.
The role will be placed in the Account Management Team and will report to one of the Account Directors in the team.
The Account Manager will work closely with the Account Director to execute and deliver on set KPIs and strategies for growing revenue within their portfolio and expanding existing relationship and opportunities and ensure continuous renewals of partnerships. They will support the Account Director in building strategies for their portfolios and work on expanding existing relationships with key stakeholders.
Recurring tasks will include but are not limited to:
Serving as primary contact for a portfolio of brand partners Managing external client relationships to satisfaction to ensure renewal and growthIdentifying and developing opportunities to drive business value for clientsEnsuring all client inquiries are responded to in a timely fashionIdentifying & resolving client concerns and troubleshoot and problem solve mostly independently where necessaryProactively driving account growth: Preparing upsell proposals and facilitate cross-sell opportunities with other departmentsNurture and expand relationships with day-to day contacts and other key relevant stakeholders of their accountsMostly independently negotiate renewal termsCoordinate with internal teams to develop plans for and regularly review programme performancePreparing internal account performance data for their portfolio Creating client-ready documents, including monthly reports (in both Excel and PowerPoint) and custom presentationsProvide clients with programme & budget updates and proposals according to their internal budgeting and planning processManaging programme operational flow, pricing files, presentations, and contractsCoordinating internal processes, including monthly invoicing and annual renewal pricing & projection process in conjunction with Operations teamProviding project management support for product orders, design projects, and brand activations as needed
Minimum of 3 years of experience in an Account Management/ Relationship Management role Proven ability to build and grow client relationships Experience in growing revenue with clients as well as cross and upsellsExcellent written and spoken English and FrenchSolid business acumen Solid number literacy and ability to analyse dataStrong communicator with excellent presentation skillsA creative problem solver capable of thinking outside the boxProficient in Microsoft Office Suite (particularly PowerPoint)Solid team player who can collaborate cross-functionally and across culturesSolid organizational skills including attention to detail, ability to multitask and to prioritise among competing tasksCapability to thrive in a fast-paced, high-volume work environmentA sense of resourcefulness, ability to adapt, and positive attitude
Experience in client management within FMCG company is a added bonusProject management experience is a plusA demonstrable interest in sustainable/green business would be beneficial
Salary depending on experienceSummer Friday2 Volunteering DaysOnline Yoga and wellbeing activitiesQuarterly team engagementHybrid working - opportunity to work from home up to 2 days per weekWork anywhere for 1 monthOffice exchange programme
Job description is not all-inclusive. TerraCycle reserves the right to amend this job description at any time. TerraCycle is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. All candidates must already have the eligibility to work in Spain.
TerraCycle is committed to Diversity, Equality and Inclusion.
- Job Type
- Full Time
- 76 days ago
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