Act as a mentor or SME for CRM solution, design including detailed, requirements gathering, functional specifications and implementation. Help train other resources in the practice to grow skill base
Conduct as is study of existing CRM solutions and carry out to be state analysis. Provide probable solution options and act as an SME for full scale CRM implementation
Collect, formulate, and disseminate best practices on solution positioning and delivery for customers and formulate into intellectual property to grow our practice and library of tools pro actively identify existing or pending knowledge gaps and act to address them.
Develop business case, solution architecture and business models for implementation of CRM solutions. Strategize the change process and assist client in implementing an effective CRM solution
Bachelor's degree in related field or equivalent experience. MBA would be good to have.
Solution Architect with dedicated 4 6 years of experience in CRM solution design implementation and experience in functional solution design lerveraging Siebel Service modules like (Contact Center, Self Service, Ebilling, Field Services, Service Analytics, warranty management and Partner Management)
Onsite Client Experience driving key activities like Requirements Gathering and driving solution workshops.
Worked on multple Siebel implementations as Functional consultant.
CRM functional certification in Oracle Siebel CRM like
Siebel 8 Consultant Certified Expert
Oracle Certified Expert, Siebel Customer Relationship Management 8 Business Analyst
Oracle CRM On Demand Certified Implementation Specialist
Extensive experience of hands on roles leading and implementing CRM, specifically in the areas of solution or functional architecture, prescriptive business requirements assessment and solutioning, leading and coordinating solution design, and deployment across multi dimensional team
In depth understanding of the capabilities and constraints of the Siebel CRM application is a MUST
Good to have understanding or working knowledge on other CRMs SAP, Microsoft Dynamics, Pega
Very strong communication skills and habits, demonstrating skills in sharing and explaining complex concepts, creative and pro active thinking, and situational adaptation of these skills
Ability to quickly connect business requirements to the functional capabilities of an application and assess the applicability of different product technologies to business problems
Desire to be hands on and in the field, guiding implementations and teams in creating the best solution and ensuring the success of that solution
Must be creative, innovative and be able to work in a fast paced environment with the ability to abstract detail into larger patterns, familiarity with user centered analysis and evaluation techniques
Full lifecycle experience from solution definition, solution architecture definition to design
Professional Skill Requirements
Excellent communications skills
Effective presentation skills
Ability to develop requirements based on leadership input
Performance Status reporting
Problem Solving and Conflict Management
Ability to work effectively in a remote, virtual, global environment