Role Service Delivery Manager
Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge.
Must have Skills Delivery Leadership
Good to Have Skills No Technology Specialty
Additional Comments We are looking to hire delivery leaders who have experience in managing end to end delivery of large and complex programs for our India based offshore delivery centers. For this role, we are looking for professional who have technical expertise in Remote Infrastructure Support. This position is a key leadership role and will require experience in client management, good communication and problem management skills including
Managing 24x7 Operations
People Management Recruit, motivate and develop highly skilled staffs that focuses on service delivery and on meeting the expectations of the business
Daily Operations, overview Analyze service performance data and take corrective measures in service delivery. Irrespective of any technology, understand the problem and take it to closure. Responsible for resolving customer escalations and enhance customer satisfaction
Program Management looking for techno operational professional
Experience in either of data center technologies UNIX, LINUX, Windows technologies or datacenter technologies exposure
RFP handling, database handling experience
PMP Certification good to have not mandatory
MBA is good to have not mandatory
Good Command over Excel & Power point.
Good Communication skills
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law