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Accenture Resources Content Management Lead

  • 10-16 yrs
  • Not Disclosed

Job Description

Job Summary

Resource(OG) Industry Content Management team focuses on creating structured, accessible, reusable and relevant content for the all Resource OG practitioners across Accenture. The Industry Content management lead interfaces with Industry Leadership to understand strategic investment priorities, defines ways of managing key knowledge assets and defines the appropriate knowledge processes to put in place for growing, maintaining and promoting reuse of key knowledge assets for Resource (OG) Industry.

The Industry Content management lead is expected to

Interface with Professional community leads, Industry Management Director, Industry segment lead, Diamond Clients Accounts team and Business Service Leads to understand their strategic investment priorities and content actions arising as a result

Interface with Marketing Lead (team) and or Accenture Research for Market Insights, and to co drive push of content to the practice Learning and Talent development leads as the consumer of content.

Compare current state to content priorities identifying content gaps

Define action plan to address content gaps by harvesting

Compare current state to expected usage for strategic content identifying action plan to improve content reuse and dissemination

Create content management strategy and review with Industry Leadership on a regular basis

Identify Priority Engagements for Harvesting and identify key resources ( Project Champions )

Define content placement strategy on Knowledge Management Channels

Determine key assets that need to be extracted from identified projects and understand Accenture Intellectual Property Policy for Business Services, Offerings and knowledge assets

Facilitate and enable teams on tasks related to Engagement Harvesting & Sanitization(i.e. how to post and search for materials on the KX)

Validate requirements provided by business on needs for packaging or synthesizing knowledge

Inform business of new assets on Knowledge Exchange

Audit Community Stream (Follow hashtags and communities, Monitor related Streams and Circles, Respond to queries and comments, Tag people related to the topic ). Any issue related to the Stream should be raised and escalated to the proper service teams.

Ensure content management actions are driven by your metrics, priorities and result

Prepare new material deck with information logically formatted for review and update existing material with information knowledge based on harvesting content

Drive content promotion and awareness about available content leveraging other organizations as needed (ex. Marketing)

Execute overall content management program activities including budget management

Key Responsibilities

Value Creator Defines Industry Content management strategy by understanding strategic investment priorities of Industry Leadership

Deliver structured, accessible, usable and relevant content

Outlines the structure and framework for Accenture's Resources KX sites

Develops and populates the KX site pages with a core set of content with preparation

Determines key assets and maintains them

Business Operator Ability to work closely with leadership in a dynamic, and fast paced environment requiring the individual to manage simultaneously several tasks, while paying attention to detail and quality

Ability to develop and maintain excellent working relationships at all organizational levels with internal stakeholders

Strategizes according to the metrics and results analysis Creates relevant and usable content

Ensures transparency of contents created

Promotes reuse of relevant key knowledge assets for the industry

People Developer

Trains and develop the Industry Content team. Ability experience in leading a team of 4 5. Will need to coach and mentor junior members in team and organize work efforts of own and other teams to ensure that milestones are met

Shares best practices, insights and expertise with others

KEY RELATIONSHIPS

Interaction Industry Management Director, Consulting practices leads, Industry segment lead, Diamond Clients Accounts Lead, Business Service Leads, Marketing, Learning & Talent development, Research etc.

Supervision Industry Content Team, Consulting practices team and Knowledge Management Team

Qualifications and Experience

Education Post Graduate degree in Business Administration (MBA)

Work Experience

10 12 years of overall experience working in the Resource OG Industry or consulting roles

Past experience in Content Management and or Program Management role is preferred

Ability to develop and maintain successful working relationships at an executive level and be viewed as a subject expert whose opinion is sought where necessary

Ability to lead a team

Excellent standard of written and spoken English

Skills Required

Strong understanding of MS Office Suite (especially PowerPoint and Excel)

Strong interpersonal and communication skills

Project management skills

Team management skills

Professional Skills Requirements

Ability to strategize, develop, harvest, analyze, reuse content

Strong execution skills. Needs to track closely to and meet program milestones, while ensuring that quality is of the highest quality

Ability to work closely with leadership in a dynamic, and fast paced environment requiring the individual to manage simultaneously several tasks, while paying attention to detail and quality

Ability to develop and maintain excellent working relationships at all organizational levels with internal stakeholders