Accenture Manager Operations Service Delivery Digital

  • 12-20 yrs
  • Not Disclosed

Job Description

Job Summary

The Operations Service Delivery Lead is responsible for leading and managing service delivery operations for one of the Marketing Ops deal in Accenture, Mumbai center. Detailed Job Description and skill requirements for this role are listed below.

Operational and Financial Management

Design appropriate management reports scorecards that articulate financial results and highlight inefficiencies

Develop and improve standardized operational processes

Drive and implement continuous improvement and optimization programs for operational processes

Decrease cost to serve through execution of cost initiatives

Develop and execute continuous process improvement techniques

Assigns responsibilities to effectively take advantage of available skills and address development needs.

Recognizes and rewards individual and team accomplishments.

Supports team's and organization's decisions regardless of own position.

Quickly identifies or isolates the root causes of issues or problems.

Reprioritizes work or reallocates resources to respond to changing needs.

Builds and Sustains Client Ownership and Commitment

Puts together clear, logical argument that addresses key issues.

Adapts standard methods and best practices to meet client needs preferences.

Uses own and others' time intelligently.

Keeps commitments.

Listens to and accurately captures others' expectations, ideas and concerns.

Responds quickly and thoroughly to requests and inquiries.

Is clear and concise when giving directions and responding to questions.

Demonstrating expertise, professionalism, integrity and confidence.

Establishes Personal Credibility with Clients and Others

Teaches others how to approach a task and add value.

Makes difficult ideas and concepts easy to understand (e.g. using diagrams, analogies, etc.).

Synthesizes, distills and reconciles key findings from complex sets of information.

Involves individuals with different perspectives expertise to analyze issues or define approach.

Identifies and applies best practices to issues.

Focuses quickly on most critical aspects of an issue or problem.

Follows up with clients customers to make sure requirements have been met.

Identifies and addresses priorities, potential obstacles, constraints and dependencies when developing managing plan or schedule.