Accenture AVP VP Tower Lead Global Operating Leader RTR P2P OTC

  • 13-20 yrs
  • Not Disclosed

Job Description

Role Tower Lead Global Operating Leader for any one specific Tower either RTR, P2P or OTC.Level AVP and VPLocation Gurgaon Should have managed a maximum team of 200 people . Good experience in Service delivery, Transformation, Process standardization, Process improvement. Only from BPO background. Person who are managing multiple tower should not apply . The person should be expert in any one specific Tower.JD Continually improving the process and procedures, in order to improve both quality and efficiency within the service delivery model, geared towards achieving best in class practices. Maintaining, as far as possible, standard processes for all areas within the OTC Department and documenting of all country specific non standard process requirements. Self starter and fully engaged in operational processes and practices Fully Lead and Manage GPL's  Staying informed about business developments by bench charting our process against other CPG companies or companies currently being managed by Accenture Visible to all regions and aware of process gaps Execute Bi weekly connects with Regional Accenture leads to review KPI's Ensures that the Process and Governance Structure is fit for purpose Defines the Business Case for all projects Initiate and ensure that there is optimal fit between people, process, technology (tool) and steering Ensures quality reports are produced, distributed, and utilized Takes a helicopter view , overseeing and ensuring integration for a specific Process E2E Development and Maintenance of Key OTC Metrics for staff Stays informed about new technology developments Drives Technology growth within our process Ensure Productivity targets are met and the projects deliver the projected savings Co Leads Monthly meetings with GPO on status updates of all projects Good Communication Skills and ability to build strong partnerships