Sr Technical Support Consultant / Sunrise - Remote


Sunrise (Acute) Application Support

Remote Role


Are you looking for a job where you can make an everyday impact in someone else’s life? Do you get a thrill when solving complex problems? As a Technical Senior Support Consultant at Altera Digital Health, your work makes a difference to patients and the hospital staff. You will be responsible for handling and diagnosing technical and sophisticated application issues, working directly with hospital IT personnel, and partnering with Altera developers and third-party vendors to resolve software issues.

This is a remote role in the US.


Primary Responsibilities

Diagnose and resolve complex software problems in the areas of system configuration/setup, product functionality and bugs/enhancements.

Document issues and customer requests, following standard operating procedures and meeting SLAs.

Explain and demonstrate system issues to product development teams and convey customer

Troubleshoot and repair production databases, using sound understanding of relational database concepts such as indexes, foreign keys and triggers to safely perform the

Communicate with product design teams to improve on current design or to identify potential problems.

Develop training content for customers and support team members.

Mentor junior team members.

Write and execute Structured Query Language (SQL) code against large databases.

Investigate issues related to ERX (electronic prescription) Messages.

Work with External Scheduling Systems that utilize HL7 messages to relay data

Support Health and Wellness Management and Vaccine administration

The successful candidate will possess the following qualities:

Accountable with strong desire and determination to resolve complex issues. Able to prioritize and recognize the impact of the issue on patient care.

Solid analytical, research, and time-management skills with great attention to detail.

Excellent verbal and written skills interacting with development teams and clients around the globe.

Self-driven and a fast learner in a demanding environment.

Strong customer support skills with demonstrated ability to effectively deal with escalated customer concerns.


Academic and Professional Qualifications:

Degree or diploma in Computer Science/Information Technology/Information Management, or degree in nursing or pharmacy, strongly preferred


Minimum 5 years’ experience in supporting enterprise software, or 5 years of hospital experience as a registered nurse or a clinical pharmacist

Advanced level knowledge of relational database and writing SQL query statements to troubleshoot issues and perform modifications, preferred

Experience with ERX (or NCPDP Script Standards), Vaccine Registries and/or Azure strongly desired.

Travel Requirements:

Occasional travel to client site to resolve extremely complex customer and product issues.

Working Arrangements:

Remote role: standard work week or as defined by assignment requirements

Limited after-hours and on-call may be required

Job Type
Full Time
9 days ago

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