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Customer Integration, Technical Support

At Human API, we exist to radically accelerate the pace of health innovation for everyone. That is our vision. We unlock siloed health data from everywhere and put it directly into the hands of the consumer, right when they need it: enabling a meaningful transaction that creates value in their lives. Some call us the "PayPal" of health data, but our dreams are bigger. To name a few examples, we help rapidly screen participants for clinical trials, enable life-changing software through accurate wearable data, and we accelerate the buying process for important insurance products. Tomorrow we will inspire the innovation of impactful digital health products to maximize human longevity and potential. We are looking for talent who are equally inspired by these big ideas and have the grit and determination to make them come to life.Human API is creating health data liquidity controlled by the consumer. We are empowering consumers to share their health data with the entities that can provide them with better care and services. Through our large, distributed network of wellness and medical integrations, we're creating a simple, on-demand way for everyone to exchange and use the health data they need. To that end, we’re looking for folks to solve problems for the customer, understand pain points in the product, and dig into the code.The Customer Integration, Technical Support is a technical project manager and Tier 2 line of support, working with customers who have orders, issues, or require information about Human API products, services, or workflows. In this role, you’ll provide solutions that fit customers’ individualized needs and follow up at each step of the process. \nWhat you’ll do ⚡️Become an expert in our product and what true customer success looks like at Human API.Own and maintain integration project plans, and ensure timelines are met. Determine and define clear deliverables that are required for specific integrations projects and initiatives.Be first point of contact for customer's technical support and integration needs; typically by phone or email. Set up demo environment and guide customers to use implementation and product best practices. Conduct internal investigations for customer support requests and assist engineering with troubleshooting.Articulate the impact of customer bugs to engineering to encourage correct priority setting.Support the business teams with the onboarding of new customers.Develop and enhance operational processes, documentation and tools.Collaborate with the engineering team in the rollout of new features and functions About you This position ideally supports customers 8am-5pm ET Monday-Friday. Professional fluency in English with the ability to read and write in a business setting.2-3 years’ experience delivering technical support to customers in a SaaS environment.1-2 years’ experience managing customer implementations.Experience in software development; you can understand and troubleshoot what the end user is seeing based on what’s underneath the hood.Understanding of RESTful web services and familiarity with running scripts.Previous experience working with AWS.Understanding of web fundamentals including client/server-side models.Ability to work both independently and as part of a team; managing time effectively between competing priorities.Bonus points Experience working with Zendesk and/or other support tools.Experience working with SaaS solutions, public APIs, JSON, XML, and cURL.Experience working in Node.js, Mongo, iOS, and Android dev environments.Working knowledge of databases like MongoDB.Experience working with medical data in formats such as HL7 FHIR, CCDA.\nThe nationwide, annual salary range for this position is $80,000-$100,000We’re built by strong venture backing from Andreessen Horowitz, Blue Run Ventures, SCOR Global, Allianz, Guardian Life Insurance Company, and Samsung Ventures and currently serve some of the largest financial and health companies in the world from Prudential, Allstate, John Hancock, Omada Health, Thrive Global, AAA, and many more. We have thousands of API integrations into enterprise health record systems, wearable devices, as well as health and wellness applications, that all benefit the end consumer and our enterprise customers. We’re looking for independent thinkers who care deeply about the problems we’re trying to solve. At Human API, we welcome people of all backgrounds.#LI-remote, Trabajo remoto

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
5 days ago

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