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Engineering Manager, Developer Support

As a Manager of Developer Support Engineering, you will use your technical aptitude, and outstanding communication skills, to support Affirm’s external merchant and platform partners with effective integration solutions. You’ll work hand-in-hand with our technical teams to come up with solutions to unique integration issues our partners might face.

Finally, as a founding member of the DSE team in Poland, you will establish and grow a team of Developer Support Engineers over time to ensure that our commercial teams can be supported in bringing Affirm’s products to market at scale. You will be responsible for building world-class, diverse teams to meet those needs.

What You'll Do

Quickly become a specialist in Affirm's APIs, products, and integration documentation

Cultivate a respectful and supportive environment for all team members that effectively demonstrates the diversity of the team

Project manage and provide support to merchants that are executing on proposed integrations

Fix merchant issues that are highly technical and work with engineering teams to improve the developer experience

Creatively seek solutions to emergent problem spaces as we build out new platforms, technologies, and merchant requirements

Develop tools to help scale our merchant facing teams and improve efficiency

Analyze technical support patterns that can help drive product improvements

Hire and build a team of in-region Developer Support Engineers.

Participate in Incident Communications on-call rotations.

What We Look For

Proven track record of establishing and growing teams, and comfort working with ambiguity

Passion and drive to change consumer banking for the better

BA/BS degree in business/technology or equivalent experience

5+ years of experience working with frontend Web technologies and/or APIs, and 1+ years managing cross-functional technical teams

Proficiency with SQL and at least one programming language such as JavaScript, Python, or PHP

World-class communicator with excellent instincts for empathetic messaging

Keen technical mind comfortable reading and understanding full-stack code

Excellent technical troubleshooting skills - familiarity with Chrome Developer Tools is a plus

Task jugglers who can keep dozens of balls in the air and thrive - help build internal tools one day and have a phone call with a client the next!

Compensation & Benefits

We offer a competitive package, with some highlights listed below. However, the given figures are not guaranteed compensation ranges; rather, they are unbinding, approximate indications of what the salary may be for your awareness. The actual salary may be less than the lower range or greater than the upper range, depending on skills and experience. No employee is guaranteed salary at the amount of the lower range.

Targeted Gross Monthly Salary: 25,792 - 32,233 PLN

Flexible Spending Wallets for tech, food and lifestyle

Generous time off policies

Away Days - wellness days to take off work and recharge

Learning & Development programs

Parental leave

Robust health benefits

Employee Resource & Community Groups

Location - Remote Poland

The majority of our roles can be located anywhere in Poland.

#LI-Remote

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
9 days ago

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