Inside Sales Manager

Relay, a Raleigh-based tech startup, is looking to change the way we communicate. We've designed, built, and launched an entirely new product category – a simple, rugged, internet-enabled smart-device and all the software that runs it – that is disrupting the handheld radio industry for B2B enterprise clients and non-desk workers (hospitality, healthcare, education, golf, parks, sports, ...).

This isn't your run-of-the-mill VoIP app; we've achieved proven product-market fit with a user experience that solves real-world customer pain and unlocks new capabilities for them through our robust API Platform.

We’re hiring for an Inside Sales Manager. In this role, you’ll be responsible for a team of SDRs and AEs selling into SMB (small and medium businesses). You’ll work both to train new reps to create, nurture, and close opportunities, and to coach tenured reps to help maximize their professional and personal success. Your team will work closely with the rest of the Sales team and Marketing to provide a consistent feedback loop. You’ll need to have a maniacal focus on operational efficiency and an aptitude for documentation.

You’ll help shape and be responsible for executing the plan to hit your team’s metrics and revenue goals. You’ll also have the support of the entire business – marketing, operations, product, engineering, etc – to help you find success. You’ll be able to learn from an experienced and dedicated leadership team who will equally look to learn from you. We’re looking for individuals with confidence in their abilities, an entrepreneurial spirit, and intellectual curiosity.

Responsibilities (what you’ll do):

Assist SDRs and AEs with the execution of their strategic plans

Train and coach your team to help them advance their careers

Assist with contract negotiations and pricing conversations

Exhibit and reinforce Relay’s core values

Become a Relay product expert

Participate in recruiting, interviewing, and hiring

Gain proficiency with our CRM and the full sales tech stack

Work with a close-knit team of talented sales experts who will challenge you and support you in your professional and personal growth

Experience, qualifications and skills (what you’ll have):

Prior sales management and leadership experience preferred

Multiple years of proven success and quota attainment in direct sales roles

Demonstrated and consistent track record of hitting revenue targets in a SaaS business

Willingness to learn in a fast-paced sales environment

Ability to embrace feedback and hold yourself accountable

Hunger and humility with a balance of confidence and relentless curiosity

Remarkable work ethic with a strong sense of urgency

Desire to be a team player and FUN to work with!

Bonus: entrepreneurial background

About us: company, culture & perks:

First and foremost our culture hinges on growth, impact, and connection where Relayers can do the best work in their lives.

It's truly amazing what happy, engaged team members can achieve. Our ever-evolving list of benefits means you'll be able to achieve work/life balance, stay healthy, perform impactful work, grow in your role, look after yourself/your family, and invest in your future.

At Relay, we offer...

100% Paid Insurance Health, Dental, Vision, Long/Short Term Disability and Life Insurance benefits

Generous Paid Time Off

401(K) Savings Plan + Company Match

Baby Birth Cost Assistance + Paid Parental Leave

Free Gym Access

Phone, Fitness Tracker or Home Gym Equipment - annual credit towards a fitness tracker or other workout equipment

Free Snacks and Fun Times

Latest PCs/Macbooks, standing desks, and all the accessories and software you need to succeed in your role