Carrier Relations Manager APAC

Vonage Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our team is composed of highly-motivated, energetic and customer-focused Team Members that expand existing accounts/channels and find new clients for company products and services.

Why this role matters

The Carrier Management Team is responsible for our global SMS business. Managing our aggregator and partner relationships, the team supports one of the fastest-growing CPaaS companies in the market through procurement and driving volume and revenue growth in key markets. The team works closely with our regional Carrier, Operations and Enterprise sales teams to develop and implement regional strategic plans.

As a high-growth team, expansion is needed to ensure continued success. We seek to recruit an experienced industry person to grow our business development activities in the APAC market. This is critical in supporting Vonage’s SMS growth taking ownership of the development and strategy of our wholesale and Carrier business within your portfolio. This role will align with our Carrier, Sales, and Operations teams, coordinating market intelligence and developing regional procurement strategy to ensure we have a market-leading cost base and quality of service.


What you'll do

Own our business development strategy in the region - responsible for the management, revenue growth and strategic direction of our A2P SMS business.

New Business and partnerships - hunting and onboarding of new suppliers. Nurturing and developing partnerships with key regional players and Mobile Operators, and identifying exclusive opportunities in the SMS space. Positioning Vonage as a preferred partner with Mobile Network Operators

Regional strategy - collaborate with the Enterprise sales and Carrier teams to coordinate strategy, supporting the delivery of regional financial goals and new market development.

Supporting bids & RFPs - providing market knowledge, data analysis and commercial projections for A2P monetisation deals

What you will bring

Leadership, ability to develop and grow the Team KPIs.

Extensive knowledge of CpaaS market and SMS wholesale business.

An ability to build and drive strategies.

A robust results-driven mindset and dynamic approach.

A customer-driven focus and flexibility to succeed in a fast-paced environment.

An ability to collaborate across different teams in the organisation, gaining support and buy-in for projects and strategic initiatives.

Creativity and ideas - continuously pushing to improve the business

Passion for delivering excellence.

What is required for application

Experience in the SMS A2P market: trading, carrier relations or business development.

Expert knowledge of the messaging ecosystem, key players and market dynamics.

A network of contacts in the relevant A2P messaging market.

Experience working on international projects and initiatives.

Proven track record of SMS business development.

Hands-on proactive attitude, with a desire to make a difference.

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental needs or geographic location.



Job Type
Full Time
4 days ago

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