Carrier Manager LATAM

Vonage Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud, and real-time business environments. Our sales team is composed of highly motivated, energetic, and customer-focused team members that expand existing accounts/channels and find new customers for company products and services.

Why this role matters

The Global Carrier Management team, which sits within the Vonage API organization, is responsible for global connectivity for our International Messaging & Voice business. The team supports one of the fastest growing CPAAS companies in the market, directly managing our OTT and wholesale customer base, whilst working closely with our Enterprise sales teams to develop and implement regional connectivity and strategic plans.

As a high-growth team delivering over 100% growth in the last two years, expansion is needed to ensure continued success. We are seeking to recruit an experienced LATAM-oriented Carrier Relations Manager to join the team. This person will help the team secure the best network connectivity and commercial terms to drive our customers’ success. This hands-on role enables Vonage to deliver the high quality and breadth of service our customers expect.

If this sounds like you, continue reading below…

What you'll do

Create, own, and lead the strategy and plan for Latin American countries and ensure Vonage has the best connectivity products and services to meet our customers' needs.

Responsible for all MNO & MVNO providing services to Vonage network for international and domestic voice and regional numbers procurement (toll-free, geographical, mobile, domestic two-way with emergency calling support region.

Collaborate with the local sales, operations, and product teams to fully understand the market requirements

Build new connectivity with Carriers and Partners across Messaging, Voice, and other network services

Coordinate with internal teams to ensure requests from customers and the business are processed and delivered end-to-end

Build and maintain strategic relationships with key Carrier partners

Position Vonage as the partner to work within the Carrier community through industry engagement, thought leadership, and partnership

Provide effective communication around team KPIs and performance both upwards to the Senior Leadership Team and the broader organization

Negotiate effectively with carriers and partners to allow Vonage to offer our customers competitive pricing and an excellent service

Define customer support standards with carriers and partners, including a robust escalation process

Be the go-to person for your markets

What you'll bring

Technical, commercial, and operational understanding of the Messaging landscape

Ability to communicate at all levels, including at local conferences on behalf of Vonage

Knowledge of how the local markets are regulated, operated and managed

Experience working with Carriers Globally

Fluent Spanish and English language skills

Ability to travel across the region for customers

What's in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage provides competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position, and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental needs, or geographic location.

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