Call Center Representative, Oncology Clinic

Founded in 2007, The Oncology Institute of Hope and Innovation is dedicated to excelling in cancer prevention, diagnosis, and education. As the largest private practice cancer center on the West Coast, The Oncology Institute continues to provide extensive services including state-of-the-art infusion centers, chemotherapy educational sessions, in-house support groups, dietary and nutritional counseling, in-house pharmacy, financial counseling, clinical trials, comprehensive lab testing, and end of life counseling. We also offer support programs to help patients and families cope with the challenges brought on by cancer. Today, the Oncology Institute has served over 150,000 patients.

This is a fantastic opportunity to join a team of quality-oriented professionals focused on patient care.

Call Center Representative:

The Oncology Institute is looking for a highly motivated person with great telephone etiquette, interpersonal skills with staff and patients, and the ability to communicate effectively. The candidate will need prior experience with scheduling multiple providers, and the ability to manage a multi-line phone system.

Take patient calls and provide accurate, satisfactory answers to their queries and concerns.

Collaborate with other call center professionals to improve customer service.

Interview patients for the purpose of gathering health history to redirect their call to the respective department.

Participate in mandatory staff meetings as needed.

Promote TOI’s culture of exceptional behavioral standards for customer service.

Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including but not limited to, financial and client information.

Other duties as assigned.

Education:

High school graduate or GED

Bilingual in Spanish preferred

Job Type: Full-time