CX Copywriter

About Remote

Remote is solving global remote organizations’ biggest challenge: employing anyone anywhere compliantly. We make it possible for businesses big and small to employ a global team by handling global payroll, benefits, taxes, and compliance. Check out remote.com/how-it-works to learn more or if you’re interested in adding to the mission, scroll down to apply now.

Please take a look at remote.com/handbook to learn more about our culture and what it is like to work here. Not only do we encourage folks from all ethnic groups, genders, sexuality, age and abilities to apply, but we prioritize a sense of belonging. You can check out independent reviews by other candidates on Glassdoor or look up the results of our candidate surveys to see how others feel about working and interviewing here.

All of our positions are fully remote. You do not have to relocate to join us!

What this job can offer you

Create and plan user communications that are clear, trustworthy and not prone to misinterpretation.

Drive brand and editorial consistency across all company communications related to changes in our services and/or incidents.

Work cross-functionally with multiple stakeholders eg: Operational teams (Payroll, Benefits, Lifecycle,) Growth, Product, and Legal.

Planning dates and scheduling communication according to the existing needs and internal guidelines

Present regular reporting and assessment on the user outcomes of communication

What you bring

Experience writing creative copy for multiple channels, most commonly: web, in-app, and email.

Understanding of the foundations of good user experience and how to structure goal-oriented copy to drive the user's journey.

Experience testing and optimizing copy (email subject lines, headlines, ad copy, etc.).

Strong research and data reporting skills.

Fluent and proficient in English—Exceptional writing, editing and proofreading skills.

Comfortable using HubSpot, Notion, Excel, and tools alike.

Results-oriented – act with a sense of urgency, strong follow-up

Ability to see the big picture while maintaining strong attention to detail

Demonstrated data analysis and problem-solving skills

Ready to work in a fast-paced environment and with a continuous improvement attitude.

Good time-management and organizational skills.

Flexibility and creativity to deal with unexpected situations.

It's not required to have experience working remotely and some previous customer experience but considered a plus.

Practicals

You'll report to: Manager of the CX Response & Evolve team

Team: Customer Experience

Location: EMEA

Start date: As soon as possible

Remote Compensation Philosophy

Remote's Total Rewards philosophy is to ensure fair, unbiased compensation and fair equity pay along with competitive benefits in all locations in which we operate. We do not agree to or encourage cheap-labor practices and therefore we ensure to pay above in-location rates. We hope to inspire other companies to support global talent-hiring and bring local wealth to developing countries.

Benefits

Our benefits & perks are explained in our public handbook at remote.com/benefits.

How you’ll plan your day (and life)

We work async at Remote which means you can plan your schedule around your life (and not around meetings). Read more at remote.com/async.

You will be empowered to take ownership and be proactive. When in doubt you will default to action instead of waiting. Your life-work balance is important and you will be encouraged to put yourself and your family first, and fit work around your needs.

If that sounds like something you want, apply now!

Application process

Interview with recruiter

(Async) Challenge

Interview with future manager

Interview with team members (no managers present)

Prior employment verification check (Read more at remote.com/employment-checks)

How to apply

Please fill out the form below and upload your CV with a PDF format.

We kindly ask you to submit your application and CV in English, as this is the standardised language we use here at Remote.

See how to convert your CV to PDF here.

If you don’t have an up to date CV but you are still interested in talking to us, please feel free to add a copy of your LinkedIn profile instead.

Need help? Email hiring@remote.com

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