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Sr. Support Engineer - EBS Financials (Mandarin Speaking)

Job Description

Job Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs.

We actively seek a Senior Support Engineer - EBS Finance resident in SE Asia (Singapore, Malaysia or Taiwan)

Rimini Street views all employees as partners, and is committed to providing an exciting, participatory and team-oriented work environment. In addition to our very competitive compensation packages, be prepared for challenging professional growth and fun along the way in our work-hard, play-hard corporate environment.

Position Summary

The role of the Sr. Support Engineer - EBS Finance is to provide exceptional remote-based support for mission-critical EBS applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting and supporting of multiple EBS modules for our global clients who use both r11i and R12 environments. The role of the Senior EBS Support Engineer requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly-configured environments.

Essential Duties and Responsibilities

Solve complex customer issues using methodical troubleshooting based on expert knowledge of EBS applications functionality and technology.

Work closely with customers on a daily basis to understand their needs, support business change and deliver a consistently high quality customer experience

Provide remote-based functional support & training for multiple EBS modules

Support client customizations, sharing implementation and best practices advice.

Develop application break fixes for critical product defects.

Create scripts to identify, analyze and correct data issues.

Manage one or more key assigned accounts as a technical/functional advisor.

Provide hands-on assistance using proprietary tools in a test environment or via remote client connectivity.

Be a pro-active contributor to a support organization which is running 24x7x365, this will require the ability to work flexible hours, including evenings, weekends and holidays and monitoring email regularly outside standard business hours

Collaborate with team members in a virtual team environment to extend field experience to different client situations.

Contribute to the development and management of knowledge-sharing methodologies, diagnostic tools, and creative processes, to improve the client experience.#LI-ND1

Qualifications/Skills/Experience

Qualifications

Education

Bachelor Degree in Computer Science or related field or equivalent experience.

Location

Remote SE Asia Pacific - Preferably Singapore, but Malaysia or Taiwan acceptable

Experience

Proficient in Mandarin and English at business level.

10+ years of hands on technical /functional experience with Oracle E-Business Suite Financials

Deep understanding and experience with General Ledger, Payables, Receivables, Fixed Assets, eBusiness Tax and Cash Management. Understanding of other suites/modules will be well regarded e.g. SCM, HR, Procurement, Manufacturing

5+ years direct support of application end-users in a Corporate environment Technical and Functional Expertise with solid understanding of underlying data flow and functionality

Expertise with Oracle EBS 11i & R12, including full life-cycle implementation experience, configuration and administration of the application.

Knowledge of Oracle maintenance/patching mechanics and EBS architecture

Demonstrable history solving complex problems across multiple modules

Skills

Superb trouble-shooting skills and tenacity in problem solving.

Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.

Strong knowledge of key application functionality, tables and relationships.

Deep knowledge of Oracle EBS customization/extension methodologies.

Excellent development skills using Oracle EBS toolset.

Excellent interpersonal, presentation and communication skills – verbal & written (Mandarin and English)

Attention to detail and the ability to learn quickly.

Extreme focus on Client satisfaction.

Ability to work calmly and professionally in high pressure situations.

The ability to work remotely from a home based office in a virtual environment.

The best candidates will have extensive knowledge of multiple EBS modules across releases (11i & R12) including proficiency with EBS product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.

A consulting background, while not mandatory, would be useful

Experience with localizations and global implementations would be an advantage

#LI-RP1

Company Description

Company Description

Rimini Street, Inc. (Nasdaq: RMNI) is a global provider of enterprise software products and services, the leading third-party support provider for Oracle and SAP software products and a Salesforce partner. The Company offers premium, ultra-responsive and integrated application management and support services that enable enterprise software licensees to save significant costs, free up resources for innovation and achieve better business outcomes. More than 2,000 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries rely on Rimini Street as their trusted application enterprise software products and services provider.

The company is widely recognized by clients, leading industry analysts (including Gartner, Forrester, Constellation Research and Nucleus), and financial analysts as the leader in a large, fast growing market with tremendous upside and an extremely strong value proposition that resonates with CIOs and CFOs. According to Gartner, the third-party support market will grow to $1.05 billion by 2023, a 200% increase. With tight IT budgets and flat global economic growth, IT and procurement professionals are actively looking for proven methods to cut costs while improving service. Rimini Street enables organizations to free up budget for strategic business initiatives by delivering savings of up to 90 percent on total maintenance and support costs, and to date, the company has saved organizations over $5 billion in total maintenance costs since its inception.

Be Treated Like the Best

Rimini Street hires only the best – and provides the compensation, bonus and benefit programs appropriate for proven top-performing professionals. We want our employees to have an opportunity to share in the financial success that results from our dedication to service excellence, high-quality deliverables and an unparalleled client experience

No bureaucracy, thousand-page rule books or politics — just everyone working together to build a great company through service excellence and client success

Work hard, play hard environment – Rimini Street is a group of hard-working professionals who are passionate about achieving success, but we also enjoy opportunities to meet up at fun company events

We are also passionate about giving back to our communities around the world, with plenty of opportunities for volunteering and charity through the Rimini Street Foundation

All Rimini Street professionals are encouraged to grow and learn new skills

Accelerating Company Growth

Trading on Nasdaq under ticker symbol RMNI since October 2017

Added to the US Russell 2000® Index in 2018

Over 2,000 active clients, including 100 of the Fortune 500 and Global 100

2019 fiscal year revenue of $281.1 million, up 10.9% year over year

Expanded operations in Eastern Europe, Latin America, Southeast Asia and the Middle East in 2019

Launched the global availability of Application Management Services for Salesforce, SAP and Oracle

Recent Industry Recognition

Received 34 awards in 2019, including 24 awards for excellence in customer service from awards companies such as the International Stevie Awards, the American Stevie Awards, and the Stevie Awards for Sales & Customer Service

Honored with two gold Stevie awards for Company of the Year in 2019,

The Rimini Street Foundation also recognized with a Stevie award in 2019 for Corporate Social Responsibility Program of the Year

In 2019, Rimini Street also partnered with 68 charities around the world through the Rimini Street Foundation, providing financial contributions, in-kind donations and more than 800 employee volunteer hours, and expanded its charitable work to Germany and Taiwan.

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com

Rimini Street is committed to creating a diverse environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability and protected veterans status or any other characteristic protected by law.

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources. Unsolicited resumes will be ineligible for referral fees.

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
11 days ago

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