Director of Operations

Vonage Mission

We strive to innovate and enhance our customers' ability to communicate within today's digital, cloud and real-time business environment. Our team is composed of highly-motivated, energetic and customer-focused team members who are passionate about creating and enhancing technology solutions that power the world’s biggest enterprise brands.

Why this role matters

The Vonage Carrier Management Team (CMT) is responsible for all commercial supply relationships with CSPs and CPAAS partners, all A2P trading relationships and all OTT client relationships. You will lead all CMT Operations functions and align with Vonage API AOP. A Director with responsibility and accountability for all aspects of CMT operational performance, driving functional accountability and the development of the individuals within the CMT Operations teams.

What you’ll do

Ensure that all CMT commercial routing and pricing operations maximise Vonage revenue and gross margin, driving efficiency and accuracy whilst supporting Vonage client-facing requirements

Drive individual/team performance and personal development by working closely with the team managers within the operations teams

Be accountable for the optimisation of all carrier and supplier support functions, including onboarding, compliance, support and supplier escalations

Represent the CMT and drive functional relationships with all Vonage stakeholders and internal CMT customers (including Sales, PDO, Engineering, Product, Legal, Finance and Compliance)

Work with Regional Leads to ensure all CMT Operations functions provide a service that reflects the specific requirements of each regional team

Drive CMT market analytics, focusing on the accuracy and relevance of data required to support key commercial decision-making and planning processes.

Align CMT operations with the requirements of Vonage’s Top 30 clients, including the timely and accurate delivery of RFP related pricing exercises

What will you bring

Leadership, ability to develop and grow your team.

Extensive knowledge of the SMS wholesale and aggregator markets.

A robust results-driven mindset and dynamic approach.

A customer-driven focus and flexibility to succeed in a fast-paced environment.

An ability to collaborate across different teams in the organisation, gaining support and buy-in for projects and strategic initiatives.

Creativity and ideas - continuously pushing to improve the business

Passion for delivering excellence.

What is required for the application

Experience in a senior commercial position within the global cloud communications industry

Experience managing teams and business units responsible for commercial operations

Deep knowledge of A2P SMS and voice routing ecosystems

Experience working across multiple jurisdictions/regions and demonstrable appreciation for regional regulation and compliance requirements within the cloud communications sector

Experience building KPI/data analytics designed to support commercial decision-making and planning processes

What is in it for you

In addition to providing exciting work, career advancement opportunities, and a collaborative work environment, Vonage offers competitive pay and benefits, including unlimited discretionary time off and tuition reimbursement.

Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental needs or geographic location.

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