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Client Success Executive

Do you thrive in a role in which developing strong client relationships is the goal? Are you passionate about helping functional and IT client teams realize the full potential of their systems? Do you have an entrepreneurial spirt, a get it done approach, and are ready to lead Highstreet’s client success initiative? As the Client Success Executive, you will focus on ensuring a quality and effective experience for our customers from the upfront sales activities thru implementation and on ongoing support services. The successful Highstreet Client Success Executive ensures that the project and follow-on managed services provided by Highstreet meets our clients’ needs and results in referenceable clients who renew their services. We are looking for someone who develops and maintains strong and balanced relationships with new and existing clients while achieving account revenue and profitability targets. Job Responsibilities:•Lead, develop and own the client relationship, including the c-suite, with a portfolio of strategic customers who are using Oracle applications and infrastructure.•Thoroughly understand and support the delivery of Highstreet’s services to our clients so that clients value the operational and business benefits these services are delivering.•Understand the client’s functional and IT strategies, goals, and priorities, to enable and continue their business transformation.•Partner with internal and external customer teams to manage and deliver strategic and tactical plans to support and grow our client accounts.•Serve as the point of escalation for customer issues. Ensure all concerns are addressed quickly, thoroughly, and successfully. Lead and develop the internal lessons learned so these are implemented across all other clients. Lead the external problem management and resolution strategies, planning discussions. •Identify and develop strategies and offerings to expand Highstreet’s value to our clients, driving to grow and retain each account. Understand, develop, and expand Highstreet’s key success factors, ROI and service differentiators.•Work across internal teams especially our sales organization, to identify, develop and win new sales opportunities across client accounts. •Develop and execute account management programs. Plan, manage and successfully lead regular business reviews with both internal customer stakeholders including C-suite audiences•Represent Highstreet’s values and brand in all interactionsRequired Job Skills and Experience:•BA or BS Degree in Marketing or Information Technology•10+ years of key client consultative experience in account management, sales, customer implementation or project management in delivering IT services•Proven track record of successfully developing strong relationships with all levels of the client’s organization, particularly with the CIO and other c-suite decision-makers•Quantitative proof of growing revenue, profitability, retention, and satisfaction across a portfolio of strategic clients•Proven ability to analyze data, diagnose client needs, make accurate conclusions, and provide recommendations•Clear ability to think strategically, develop plans and execute programs methodically through an entire project or client relationship lifecycle•Exceptional problem-solving skills with the ability to work in a rapidly changing environment and comfort working through ambiguous situations with a portfolio of clients•Demonstration of a strong technical aptitude, evidence of curiosity around new technologies and eagerness to learn•Demonstrated ability to develop authentic relationships and conduct substantive content discussions with key decision-makers to align with client priorities.•Excellent leadership and motivational skills to rally and lead people through changes. Mature skills to build, manage and drive teams to successful outcomes•Clear, compelling, and concise written and oral communication skills including exceptional active listening skills with a clear understanding and ability to tailor the messaging appropriately for C-level executive stakeholders to junior team members Preferred Job Skills and Experience:•Providing client success management with Higher Education or Public Sector•Implementation or support services with Oracle’s suite of ERP and HCM applications•Delivering IT managed services•Functional knowledge in finance or HR related process and procedures.\n\n

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
25 days ago

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