Senior UX Researcher

Mosaic Group is a mobile app developer with an award-winning portfolio of brands and products—including Apalon, iTranslate and Teltech. We build and acquire best-in-class mobile applications, providing creators with a platform to reach global audiences along with the inspiration, support and resources to innovate new products. Owned and operated by IAC (NASDAQ: IAC), Mosaic Group is a global company headquartered in New York City with offices across the US as well as Austria, Belarus, Croatia, Ireland.

We are looking for Senior UX Researcher. Collaborating with different teams (designers, product managers, growth managers, marketing managers, etc.), you will conduct research for our key mobile products. This role is the one where UX research knowledge, conceptual design, and communication skills come together to bring the user's voice into the team.

As an additional dimension to this role, we’re looking for someone to support other team members (non-researchers) with their research efforts.

What you’ll do

Partner with design, product, and marketing colleagues to identify and define impactful research opportunities keeping business priorities, prior research data, and analytics in mind.

Design and conduct foundational and evaluative research to deliver meaningful insights relevant to the current product and business needs.

Collaborate with stakeholders to ensure everyone is always aligned on what is researched, why, and how the team will benefit from it.

Craft compelling narratives about users’ needs, attitudes, aspirations, expectations, obstacles, and motivations.

Employ a wide range of research methods, workshops, and quantitative data from other research activities.

Ideate with the team to define and agree on design solutions (incl. user journeys, interaction flows and information architecture) that support both business and user needs.

Support designers and product managers who run simple studies on their own.

We’re looking for someone with

At least 3 years of experience as a UX researcher or related role.

Solid understanding of different research methods and which ones to use best for a research question at hand and at different design phases.

Experience with conducting moderated and unmoderated research.

Experience with designing/running/analysing surveys.

Ability to connect different types of data (qualitative and quantitative research, secondary research, data science, customer support tickets).

Understanding and applying user-centered design methods.

Proactive and collaborative approach that fuels the team with actionable research data.

Ability to support different teams and adapt to their priorities.

A team-oriented attitude with excellent communication skills, while also being able to work autonomously.

Ability to be flexible and adaptive to a high-paced environment.

High attention to detail and great organization skills.

English is at least B2 (Upper-Intermediate) to be able to communicate with test participants, stakeholders, and English-speaking colleagues and produce deliverables that everyone in the company could understand.

Will be a bonus if you

Have an extensive experience in quantitative research, or at least understanding and some experience with other quantitative research methods besides surveys.

Have a degree/certificate in user experience research, user centered design, interaction design, human-computer interaction, cognitive psychology, social science or other related fields.

Have facilitated workshops.

Have experience of mentoring other research team members.

Speak Russian.

What we offer

Work for an international company with HQs in New York.

Possibility to work with professionals across many areas of expertise on products loved by millions of users worldwide.

Autonomy and flexibility to set research processes, methodology and tools.

A community of research teammates.

Competitive salary.