Account Manager

TerraCycle Overview:TerraCycle is an international leader in innovative sustainability solutions, creating and operating first-of-their-kind platforms in recycling, recycled materials, and reuse.Across 21 countries, TerraCycle is on a mission to rethink waste and develop practical solutions for today’s complex waste challenges. The company engages an expansive multi-stakeholder community across a wide range of accessible programs, from Fortune 500 companies to schools and individuals, and has raised over $44 million for schools and nonprofits since its founding more than 15 years ago. In 2019, TerraCycle launched Loop to enable brands, retailers, and consumers to move from a disposable to durable supply chain, and further the circular economy.Job Overview –

The Senior Account Manager will nurture, grow, and manage a portfolio of around 10-12 large and key accounts across Europe (mostly large FMCG brands), with a special focus on one large growing client in the oral care industry.

The Senior Account Manager’s primary responsibility will be to manage the overall relationship with the client, and the day-to-day running of recycling programmes and will ensure that all contractual obligations of the partnership are delivered to the right specifications and on time. They will oversee the launch of a recycling partnership and manage other partnership projects where needed. They will work collaboratively with all the cross-functional teams (marketing, PR, operations, legal, finance) at TerraCycle and act as the filter and interpreter between clients’ needs and TerraCycle teams.

The role will be placed in the Brand Partnerships Team and will report to one of the Account Directors in the team.

The Senior Account Manager will work with the support of the Account Director to execute and deliver on set strategies for growing revenue within their portfolio and expanding relationships and opportunities ensuring continuous renewals of partnerships. We are looking for someone who will help us eliminate the idea of waste through mutually empowering internal and external relationships.Primary Responsibilities:Serving as primary contact for a portfolio of brand partnersManaging external client relationships to satisfaction to ensure renewal and growth, identifying, and developing opportunities to drive business value for clientsEnsuring all client inquiries are responded to in a timely fashion, identifying & resolving client concerns, troubleshooting and problem-solving mostly independentlyProactively driving account growth: Preparing upsell proposals and facilitating cross-sell opportunities with other departmentsNurture and expand relationships with day-to-day contacts and other key relevant stakeholders of their accounts Independently negotiate renewal termsCoordinate with internal teams to develop plans for and regularly review programme performancePreparing internal account performance data for their portfolio as well as coordinating internal processes, including monthly invoicing and annual renewal pricing & projection process in conjunction with the Operations teamCreating client-ready documents, including monthly reports (in Excel, PowerPoint, and/or Google slides) and custom presentations; as well as managing programme operational flow, pricing files, presentations, and contractsProvide clients with programme & budget updates and proposals according to their internal budgeting and planning processProviding project management support for product orders, design projects, and brand activations as neededRequirements/Skills:

Minimum of 5 years of experience in an Account Management/ Relationship Management role Proven ability to build and grow client relationships Experience in growing revenue with clients as well as cross and upsellsExcellent written and spoken English, and additional language (i.e. Spanish, French, or German) is a plusStrong communicator with excellent presentation skillsSolid business acumen Solid number literacy and ability to analyse dataA creative problem solver capable of thinking outside the boxProficient in Microsoft Office Suite and G Suite (particularly PowerPoint, Excel, and Google Slides)Solid team player who can collaborate cross-functionally and across culturesSolid organizational skills including attention to detail, and ability to prioritise among competing tasksCapability to thrive in a fast-paced, high-volume work environmentA sense of resourcefulness, ownership, ability to adapt, and a positive attitudeCompensation:

A mission driven organisation with a strong team culture where successes are celebrated togetherCompetitive salary25 Paid Holiday DaysCompany Pension contributionSick pay Quarterly Team BuildingCycle 2 Work Employee Recognition Programs2 Paid Volunteering Days to give back to your local communityEnhanced Parental LeaveEmployee DiscountEmployee Development opportunitiesSummer/Flex Fridays - early Friday finishHybrid working - opportunity to work from home up to 2 days per weekWork from anywhere for 1 month in a yearOffice Exchange Programme across our regional and global Offices

If you have any requests for reasonable adjustments during the application process or the interview stage please do let us know by 020 35152012

Job description is not all-inclusive. TerraCycle reserves the right to amend this job description at any time. TerraCycle is an Equal Opportunity Employer, committed to a diverse and inclusive work environment. All candidates must already have the eligibility to work in the UK.

TerraCycle is committed to Diversity, Equality and Inclusion.

Job Type
Full Time
50 days ago

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