IT Systems Specialist - Kenya (Remote)

Key Responsibilities:

You will be the first point of contact for all IT-related issues and escalate to the appropriate levels.

Proven knowledge of SaaS-based ( Okta CI, Google Workspace, GCP, Slack, BetterCloud, Zoom, GitHub) business applications.

Proven knowledge managing cloud-based user directory, IAM, Multi-Factor, Single Sign-on Service.

Work with Security and Compliance teams to evolve security practices, assist with audits, and ensure vulnerabilities are promptly remediated.

Proven knowledge of networking and security protocols and concepts.

Advanced understanding of Incident Management and Change Management.

Operational understanding of risk management, vulnerability management and cloud security.

Proven knowledge of building and managing automation.

Proven knowledge of managing VPN and other security applications

Proven knowledge of managing public cloud computing platforms i.e GCP, AWS and Azure.

Creates and leverages metrics and reporting to identify trends within the environment and collaborate effectively with other stakeholders to build valued add and scalable solutions.


Thrives on technical challenges and takes pride in solving them.

You have experience designing, managing and monitoring IAM services including Single Sign On (SAML), Multi-factor, and Group Policies.

You have experience in managing, configuring, and troubleshooting corporate software applications such as Microsoft 365, Google Workspace, Zapier, Zoom, BetterCloud, Sophos, CloudFlare, and Airwatch.

6+ years’ experience in the IT support environment is mandatory.

Good knowledge of networking technologies – TCP/IP, DNS, VPNs, SDWAN, SDN etc.

Proven knowledge of troubleshooting MacOS/Windows, Network infrastructure, Saas Applications.

Good communication and documentation skills.

Professional experience with cloud infrastructure.

Good knowledge of API and Integration management.

Hands on experience with JSON.

This role is fully remote #LI-Remote

Job Type
Full Time
52 days ago

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