Regional Program Manager

Job Description

Position Purpose and Description

The LATAM Regional Program Manager is responsible for supporting the successful delivery of services found within our LATAM business line through continuous improvement (CI) efforts.

Which includes identifying opportunities for improvement and planning strategies to optimize the delivery of our services. Leading improvement projects, managing stakeholder expectations and establishing clear visibility on progress of CI initiatives. Growing continuous improvement knowledge and best practices within the organization to help all business units understand continuous improvement and it’s impact on the organization. The areas of focus will be process improvement, quality management and customer experience.

KSA (Knowledge, Skills and Abilities/Attitudes)

Very comfortable with ambiguity;

Enthusiasm and passion for customer experience, training and continuous improvement

Excellent project management skills;

Excellent interpersonal and facilitation skills;

Strong communication skills;

Very good analytical skills;

Experience in coaching people;

Ability to be very autonomous and proactive;

Results driven.

Requirements and Qualifications

Bachelor’s degree with a minimum of 2 years of experience in a leadership or project management role;

Knowledge of and experience with training methodologies and tools, with a preferred emphasis on virtual training;

Experience formulating and implementing improvement strategies, methodologies, and procedures for standardization and delivery throughout the organization;

Experience with process improvement and change management.

Excellent communication skills in English and Spanish.

We offer you

Global Excel offers more than a position; we offer a professional future with a competitive compensation including base salary, performance bonus and benefits.