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Data Analyst Intern

We are looking for a sharp and motivated Data Analyst Intern to join our fast-paced, rapidly-growing startup in Raleigh, NC.

Our paid interns solve real business problems and work on high-impact projects. We’ll have you with us part-time (~20 hours per week) during your academic semester, and the ideal candidate is seeking full time employment upon graduation.

Relay, Inc. is changing the way we communicate. We've designed, built, and launched an entirely new product category -- a simple, rugged, Internet-enabled smart-device and all the software that runs it -- that is disrupting the handheld radio industry for B2B clients and non-desk workers.

We are a company filled with people who are passionate about our product and seek to deliver the best experience for our customers. As we scale, we are ultra-focused on product quality, user experience, and engagement. You'll be responsible for distilling data collected from all our devices down to insights and recommendations, and communicating your findings clearly to our Product Management, Engineering, and Operations teams.

You will also support the Operations team by making our data understandable and accessible internally, and helping agents troubleshoot device and account problems with data deep-dives. As common patterns emerge with issues, you will automate as much as possible to move from reactive to proactive support. If our data is missing important metrics for troubleshooting, it'll be up to you to determine what to collect and work with Engineering to implement it.

Your analyses and recommendations will be used directly to shape the future of the product and how our customers interact with it.

We are a small team that works best in-person and believe in the power of serendipity when it comes to in-office communication -- sometimes our best ideas are sparked by chats at the proverbial (or actual) water cooler.

Please note: Relay will prioritize final year applicants who are local to the Triangle area and seeking an internship as a path to full time employment upon graduation.

Learn more about Relay at http://relaypro.com/.

Primary Responsibilities

At first, quickly come up to speed on our data warehouses, pipelines, and tools

Perform analyses on new or existing metrics to determine the impact of Engineering efforts on our product, whether positive or negative

Communicate findings and recommendations from your analyses to both Engineering and Product Management

Create and update charts and dashboards to show relevant KPIs to broad internal audiences

Contribute to and maintain our internal tools that serve data requests to understand device and account state and health

Collaborate with other Engineering team members to implement the collection of new data, and the Operations team to understand and build tools to support account executives and agents

In general, be an internal resource and liaison for our device data -- perform deep ad hoc analyses on our device data as needed and ensure our teams are getting the right answers

Skills

Proficient in SQL for data extraction, cleaning, and analysis

Comfortable with R or Python for analysis and/or visualizations

Able to communicate clearly and concisely, both with very technical and non-technical audiences

Curiosity and the ability to ask the right questions

Problem solver who can work autonomously and is self-driven, creative, and proactive

Ability to translate a vague hypothesis into a well-formed analysis, from extracting the right data, to a valid statistical analysis including limitations and requirements for future data

Good time management; a fast, decent, and maintainable solution is often far better than a slow, perfect, complex solution

Education

Actively enrolled and pursuing a Bachelor's or Master's degree in a quantitative field such as; Statistics, Computer Science, Engineering, Mathematics, Data Sciences, or similar with a December 2022 or May 2023 graduation date.

Company culture, benefits & perks:

We have a culture where we want our Relayers to do the best work in their lives. We call this idea BWIML (best work in my life).

Check out our CHASE Values and what Relayers say about BWIML and being part of the team on our employer page: https://relaypro.com/careers#work-with-us

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
54 days ago

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