Claims Assessor - Property & Casualty Student

Job Description

Are you a people person with a knack for providing excellent customer service? Are you interested in working in a multilingual and friendly environment that encourages personal and professional development? We would love to meet you!

Reporting to the Team Leader – Property & Casualty, you will be an ambassador for Global Excel as you will be responsible for assisting clients through the claims process from claim opening to claim settlement for Purchase Security, Extended Warranty and Auto Rental Collision/Loss Damage insurance coverages. If you have a strong inclination for Customer Experience, this could be the opportunity for you.

What does your typical day look like?

Confirm claim eligibility for coverage using external look up tools;

Review documentation to ensure legitimacy and claim authenticity;

Communicate with customers to request missing information;

Render decisions on claim outcomes and issue payments or denials

Obtain all necessary information in the initial customer contact (call or email) to open a claim and thoroughly document all interactions in the claims system;

Provide information on multiple insurance coverages including the benefits, terms, conditions and exclusions for each product;

Inform customers on the overall claim process, required documentation and status of their claim;

Take ownership of complaints or complex files to ensure the claim is resolved;

Monitor the Team mailbox and respond via email or phone call;

Complete administrative tasks as delegated by the Team Leader and as per business needs.

What skills and experience are we looking for?

BBA with concentration in Finance or Accounting;

College diploma or equivalent;

1 or more years of Customer Service Experience;

Excellent analytical skills;

Excellent verbal and written communication skills in French and English;

Strong decision-making and organizational skills;

Autonomous, professional and detail-oriented;

Knowledge of claims assessment is an asset;

Proficiency in Microsoft suite office products and knowledge of SharePoint.

We offer you

Global Excel offers more than a position;

We offer a professional future with a competitive compensation including base salary, performance bonus and benefits;

Please reach out to your local HR department if you would like to know more about benefits offered in your site.