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Managed IT Lead

***this is onsite 5 days a week****Description:*This client is a non-profit, New York State funded organization to provide shared services to public K-12 school districts across the State of New York. They can provide anything from transportation, technology purchasing, technology support, special education, vocational training, adult education to a school. The technology support is called a “RIC” or Regional Information Center and there are 12 RICs within the state of New York. This client supports all schools within Westchester, Rockland and Putnam Counties (~65 districts total). They are looking for another MIT (Managed IT) Lead to oversee several new districts. ***CANDIDATES MUST BE COMFORTABLE TRAVELING TO ROCKLAND AND WESTCHESTER COUNTYUnder the general supervision of the Coordinator of Network Support, the MIT Lead position provides high level technology consulting services and project management to multiple (3 on average) school districts. Position is also a supervisory position, overseeing teams of engineers in assigned school districts. Serve as a technology consultant to multiple school district administrators, primarily the Directors of Technology.Core components and areas of responsibility of the MIT Lead are as follows:1. Technical Management, Day to Day Operational Management Escalation and Planning2. Project Management3. Customer Relationship Management – Collaboration with the district4. Personnel Management5. Personnel Training and Professional DevelopmentResponsibilities of the MIT Lead are as follows:- Manages, tracks and reports on all Network Support workflow for assigned districts via ServiceNow. This includes all modules, including but not limited to the Service Desk, Non Project Procurement Requests, and Project Management.- Acts as Technology Liaison to support the District DoT’s; overseeing overall technologysupport service within a group of school districts.- Researches, evaluates, and recommends a variety of technological products to assist districts in meeting their current and future instructional and administrative needs.- Assists in project planning, performs project management functions and implementation of new technology initiatives and products into existing K-12 school district environments in collaboration with the district administration and technical staffs.- Conduct, or participate in, technology presentations when required for the following:Technology committee presentations, Cabinet presentations, Board presentations- Manages escalation, tracking, communications, and follow-up regarding network technology problems in assigned districts.- Acts as primary escalation point for solving chronic or high priority network technologyproblems in assigned districts; facilitates technical support between the district, centralized LHRIC teams, and field techniciansSupervises LHRIC network staff and coordinates with other technology staff within the district- Manages and plans the scheduling of the field staff- Maintain a presence on each supported district Technology Committee if one exists. If not, works to support this initiative for the district.- Maintain Technology Profiles for each assigned district with a goal of keeping technologyrecommendations current, up to date and relevant for changing K-12 instructional andadministrative technology needs.- Manages and tracks technology related maintenance contracts and inventories, for equipment and products purchased through the LHRIC.- Maintains thorough knowledge of the latest trends and developments in network technology- Work in collaboration with the DOT/District Technology Leader*Skills:*technical support, project management, vendor management, communication and leadership skills, servicenow, infrastructure, relationship management*Top Skills Details:*technical support*Additional Skills & Qualifications:*- Experience with ServiceNow- Process experience such as ITIL or Agile About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job Type
CONTRACTOR
Salary
N/A
Experience
N/A
Posted
65 days ago

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