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In Office Customer Service and Claims Positions! Training Program and Career Growth! Blue Ash, OH

PRIMARY PURPOSE OF THE ROLE: To provide excellent customer service and internal support to an assigned team.ARE YOU AN IDEAL CANDIDATE? We are looking for enthusiastic candidates who thrive in a collaborative, team environment, show motivation and drive in their work ethic, are customer-oriented, naturally empathetic and solution-focused, and can multi-task.ESSENTIAL RESPONSIBLITIES may includeProvide excellent customer service to external customers and internal support to an assigned teamAct as a liaison between customers and team members when necessaryProvide detailed notes on phone calls, and track and code documentation according to standard processesEducate and inform customers about processes, timelines and status of inquiries via multiple communication channelsResolve issues with one call/one person responsesDirect calls to appropriate escalation path as neededTrack trendsInvestigate customer feedbackAssist with developing corrective/preventative actionsPerform administrative tasksQUALIFICATIONSEducation & Licensing: High school diploma or GED requiredSkills: Strong oral and written communication, computer literate – including Microsoft Office, organizational skills requiredExperience: Clerical or customer service experience or equivalent combination of education and experience preferredTAKING CARE OF YOUEntry-level colleagues are offered a world class training program with a comprehensive curriculumAn assigned mentor and manager that will support and guide you on your career journeyCareer development and promotional growth opportunitiesA diverse and comprehensive benefits offering including medical, dental vision, 401K, PTO and moreCOMPANY CULTUREHere at Sedgwick, our culture of caring is centered on uniqueness and belonging. We ensure every colleague knows they are part of a team, respected and valued for who they are, so they can be their authentic self at work. Leveraging uniqueness and cultivating belonging allows us to connect with each other, understand the needs of our customers and support the communities we serve. By fostering a team-building atmosphere, we can define shared goals, set expectations and processes that allow us to perform at our best. Work environment requirements for entry-level opportunities include –Physical: Computer keyboardingAuditory/visual: Hearing, vision and talkingMental: Clear and conceptual thinking ability; excellent judgement and discretion; ability to meet deadlinesNEXT STEPSIf your application is selected to advance to the next round, you will receive an e-mail notification with instructions and a link to complete a recorded video interview. Upon completion and submission of the video interview, a recruiter will be in touch.The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
67 days ago

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