Senior Claims Handler, Marine & Energy

Overview

Do you have a detailed knowledge of Commercial or Specialty insurance claims handling?

With a core focus on Marine and Energy our Senior Claims Handler will be responsible for the day-to-day management of claims assigned to them and expected to service to a high standard within their designated authority. They have a wealth of experience and technical competence within the Lloyd’s / London Market handling direct and reinsurance claims. Excellent claims file management skills and an excellent working knowledge of market systems and processes. They deliver outstanding levels of customer service (both to internal and external stakeholders) whilst adding value by supporting other team members through the build out of the function.

Supported by the Head of Claims, IQUW you’ll be:

Adjusting, assessing, and managing assigned claims within defined authority

Ensuring coverage is accurately reviewed and that reserving is correctly set and maintained throughout the claim’s life cycle

Ensuring that claims are always handled proactively and in accordance with Claims management guidelines

Setting file strategies and negotiating settlement in accordance with policy terms

Ensuring large and complex claims are managed / escalated correctly, referring appropriately for support / guidance where needed

Promptly reporting on large losses both internally and to reinsurers

Assisting with reviews of Vendor panels

Peer reviewing, TPA and vendor auditing as required

Supporting the Head of Claims by contributing to the claim strategies and the underpinning of infrastructure to meet the needs of the Syndicate in line with its growth plans

Mentoring and coaching more junior team members including referral support

What you’ll get in return:

25 days holiday

Discretionary bonus scheme

Employee assistance programme

Annual holiday buy (up to 3 extra days)

Salary sacrifice benefits

Annual benefits reviews

Enhanced Family Friendly Benefits

We’d like for you to apply if you have a:

Good academic background, ACII completion (or working towards), or similar equivalent qualification

Experience in a range of classes of Commercial / specialty insurance within the Lloyd’s / London Market

Detailed understanding of reinsurance

Strong track record in managing lawyers, loss adjusters and other significant third-party expert service providers in relevant markets

Great understanding of Catastrophe event management procedures, and experience in large loss management

Solid understanding and awareness of the regulatory requirements around claims management in the London insurance/reinsurance market, including delegated authorities

Strong knowledge of key business systems and processes within the Lloyd’s Market

Working knowledge of ECF2 / Writeback systems