Manager, Fraud Strategy & Infrastructure

About The Opportunity

The fraud team at Grubhub manages the delicate balance between fraud riskmanagement against customer experience and sales, through the use of advancedsystems, data and processes; while engaging closely with various business partnersacross and outside the organization.

We are looking for an innately-curious, data-driven, self-starting Fraud Strategy &Infrastructure manager who will take the ownership on building better infrastructurefor fraud prevention and detection controls across various products. In this role, youwill improve existing infrastructure, data, vendors and capabilities; as well asleverage those to help drive down fraud costs. You will also take on specific projectsand areas and drive strategy and operations around those.

To succeed in this role, you must be comfortable with technology, payment systems,ambiguity, data analytics, able to juggle multiple priorities, enjoy logic puzzles,communicate effectively and be adept at driving results.

The Impact You Will Make

● Manage Fraud Chargeback representation processes through multiplepayment processors

● Manage fraud detection, actions and reporting related to agency business

● Assess fraud trends, surface value-saving opportunities and implement themthrough our products and fraud infrastructure.

● Help build and maintain Grubhub’s defenses against fraud across variousareas via our tools, while optimizing the experience for good users

● Manage through fraud KPIs and business drivers for both existing and newvectors, and drive results at the micro and macro levels

● Analyze ambiguous problems, surface business recommendations, test andimplement solutions

● Work cross-functionally, partnering with Finance, Technology, Product,Procurement, Marketing, Logistics, Care, Restaurant, Legal, PR, Security and

other teams to define opportunities, and recommend and implementchanges.

What You Bring to the Table

● Bachelor's and / or Master's degree (OR related work experience) in aquantitative, business or technology disciplines

● 7+ years of experience in a fraud, risk, payments, chargebacks, infrastructure,technology, analytics or statistical role

● Excellent communication skills (verbal and written), project management,collaboration, ownership and persistence

● Strong data and analytical skills with an ability to dive deep, summarize, andcommunicate important learnings from data

● Good understanding of fraud vectors, strategies, tools and infrastructure in ahigh transaction volume digital environment; Accertify/Forter experience aplus

● Ability to balance attention to detail while summarizing for executives andbusiness partners

● Experience working with external vendors and cross functionally, engagingwith other groups like engineers, product managers, data analysts, operationsanalysts and technology

● Technical skills : Intermediate SQL, Python, Tableau and/or statistical tools,Google/Microsoft office suite

And Of Course, Perks!

Flexible PTO. Grubhub employees enjoy a generous amount of time to recharge.

Health and Wellness. Excellent medical, dental and vision benefits, 401k matching, employee network groups and paid parental leave are just a few of our programs to support your overall well-being.

Compensation. You'll receive a great compensation package with eligibility for generous incentives, bonuses, commission, or RSUs (role-specific).

Free Meals. Our employees get a weekly Grubhub credit to enjoy and support local restaurants.

Social Impact. At Grubhub we believe in giving back through programs like the Grubhub Community Fund. Employees are also given paid time off each year to support the causes that are important to them.

Vaccination Requirement: Grubhub employees are required to be fully vaccinated. Candidates must confirm vaccination status at time of hire, and must provide proof of full-Covid-19 vaccination within 2 weeks of starting employment. Fully vaccinated is defined as: “2 weeks have passed since your second dose in a 2-dose series, such as the Pfizer or Moderna vaccines, or 2 weeks after a single-dose vaccine, such as Johnson & Johnson’s vaccine.

Grubhub is an equal opportunity employer. We welcome diversity and encourage a workplace that is just as diverse as the customers we serve. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you’re applying for a job in the U.S. and need a reasonable accommodation for any part of the employment process, please send an email to and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address.

CA Privacy Notice: If you are a resident of the State of California and would like a copy of our CA privacy notice, please email

Job Type
Full Time
72 days ago

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