Care Coordinator (Virtual)

Overview

Virtual Care Coordinator Position Summary:Interface with patients/customers via telecommunications prior to, during and after appointments. Overall job responsibilities include checking patients in and out, collecting copays, going over insurance benefits, and scheduling follow up appointments as needed. You will work with internal teams including Care Coordinators, Clinic Directors, and Regional Directors to assist with customer service and scheduling efforts and coverage needed at other clinics. Candidate will work closely with and report to Regional Office Manager.

Our Full-Time Virtual Care Coordinator's Enjoy these Amazing Benefits:

Competitive salary Employee-centric work culture from the top, down!

Medical, dental, vision, STD, LTD insurances

Generous PTO

401(k) Employer Matching

Free life and STD insurances

Financial assistance for catastrophic life events

New Parent Perks

And more!

Responsibilities

Essential Duties and Responsibilities:

This is a Full Time, Remote Position

Create positive first impressions with all patients/customers.

Display outstanding service to all internal and external customers

Schedule patient appointments using established

Perform data entry of protected health

Collect and document patient

Operate multi-line phone

Fax, mail and file medical records and other sensitive

Communicate effectively with clinic and billing staff regarding patient

Communicate effectively with referring providers and their office

Participate in educational activities and attend staff

Maintain strictest confidentiality; adhere to all HIPAA guidelines/regulations.

Perform other work-related duties as

Qualifications

Skills/Experience:

Required:

Candidate must be friendly and enjoy helping others

Ability to operate a computer and basic office equipment

Ability to operate a multi-line telephone system

Skill in answering a telephone in a pleasant and helpful manner

Ability to read, understand and follow oral and written instructions

Ability to establish and maintain effective working relationships with patients, employees, and the public