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Banquet Manager

Overview

Severin Hotel

Ideally located in the heart of downtown Indianapolis, the four-diamond Omni Severin Hotel stands as the city’s longest running luxury hotel and a beautifully restored piece of the city’s history. The hotel elegantly combines the grandeur of the early 1900’s with the modern amenities and superior service of today, and offers memorable experiences that are within walking distance to many leisure, business and cultural attractions.

Associates at the Omni Severin Hotel enjoy a safe and nurturing environment where anything is possible to make their career with Omni Hotels a reality. The pride in our associates, the engagement of our guests and the spirit of “Hoosier Hospitality” are just a few examples of why we are the employer of choice in the Indianapolis area. If you are a people pleaser, self motivated, and live to serve others, the Omni Severin Hotel is the hotel for you.

Job Description

The Director of Banquets will support the Director of Food & Beverage in leading the banquets department by ensuring the proper set up and service of all banquet functions, supervising all banquet associates to ensure guest satisfaction, and maintain service standards. This is a leadership role responsible for the training of associates to deliver prompt, courteous service in a manner that complies with the Omni Food and Beverage standards.

Responsibilities

Maintain a balance between floor supervision, administration, employee training/mentoring and hosting/communicating with groups.

Determine set-ups in conjunction with Director of Catering

Must be able to read and understand BEOs and diagrams

See that guest satisfaction is achieved through effective supervision and delegation of functions, checks on food quality and courteous performance of entire banquet staff.

Brief servers on functions and procedure of service, ensuring that all associates have the tools necessary to perform their jobs successfully.

Establish high standards of quality service and maintains them through effective training and continuous upgrading.

Assist in maintaining records, closing reports and payroll costs.

Inspect function rooms and writes work orders for the Engineering Department to maintain rooms in excellent condition.

Remain conscious of business fluctuations, reacts either increasing or decreasing when volume of business fluctuates up or down.

Responsible for controlling loss, breakages, especially as it relates to glassware, silverware and linen within the department.

Maximize profits in the department through effective management techniques while keeping in mind guest satisfaction.

Ensure that all associates are in appropriate uniforms and attire for their scheduled shifts.

Prepare for and conduct departmental meetings.

Use Synergy Reports to effectively relay guest concerns to other departments

Qualifications

8 plus years of previous Banquet experience is desirable in hotel setting

Exceptional people skills

Must be detail oriented, have excellent communication skills, and the ability to perform professionally under high levels of stress.

Job Type
Full Time
Salary
N/A
Experience
N/A
Posted
63 days ago

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